Behavioral Health Case Manager

Zufall Health Center•Paterson, NJ

About The Position

The Behavioral Health Case Manager assists patients and their families in accessing appropriate clinical and social services as a key member of the Care Team. The role focuses on identifying needs and barriers—including financial, cultural, language, and insurance barriers—that may prevent patients from achieving healthy outcomes. The position reports to the Behavioral Health Case Manager Coordinator. Local travel is expected, including attendance at some community meetings, and travel between sites may be required. Work hours are regular business hours, with some evenings or weekends as needed.

Requirements

Minimum associate degree; alternatively, without a degree, at least three years of social-services-related experience while pursuing a degree in a social services field, or at least two years of patient-centered experience in an FQHC and interest in pursuing a degree in a social services field.
Bilingual English/Spanish required.
Experience working with community service agencies.
Knowledge of Microsoft Office, keyboarding, and electronic medical records.
Valid New Jersey driver's license in good standing.
Excellent time-management skills.
Familiarity with hospital systems such as Epic or eCW.
Familiarity with psychiatric medications and ability to work in a fast-paced environment.

Nice To Haves

At least two years of experience in a clinical setting (preferred).

Responsibilities

Work as part of the Care Team to identify patients in need of services and communicate progress to providers.
Maintain an active problem list and track patients who have been referred.
Document the level of services provided and issue monthly reports.
Follow up on missed appointments, reschedule as appropriate, and contact patients who are overdue for visits.
Enter interventions and follow-up plans in the electronic medical record.
Help patients arrange transportation, translation, and other support needed to attend appointments.
Assist patients with medical and prescription forms and requests to other providers and agencies.
Assist patients with applications for charity care at local hospitals, Medicaid, NJ Family Care, and other benefits or insurance as appropriate.
Facilitate referrals by Zufall Health Center providers to behavioral health and enabling services, including outside agencies and programs.
Facilitate the exchange of pertinent clinical information, consistent with HIPAA guidelines, among the Care Team and outside providers involved in patient care.
Identify community resources and services that address barriers faced by patients and families, and assist patients in accessing those services.
Advocate for patients and their families with community organizations and other agencies.
Communicate effectively with the team and superiors and receive and provide feedback.
Travel locally, including between sites, and attend some community meetings as needed.