Behavioral Health Case Manager (Elk Ridge) - Flagstaff Fourth Street - BH Svcs Case Manager

El Rio Community Health Center•Flagstaff, AZ

122d

About The Position

The Behavioral Health Case Manager provides direct case management to patients enrolled in behavioral health services as part of the patient care team. The role monitors patient needs, coordinates services, and tracks progress toward goals to improve quality of care, quality of life, and treatment compliance. The case manager serves as a liaison and advocate for patients and families, helping ensure timely, quality services and collaboration with community agencies. The position provides ongoing supportive case management, including intake and annual assessments, symptom screening, treatment goal planning, resource coordination, crisis-related follow-up, treatment adherence support, referrals, and transitions between care settings. The case manager collaborates with behavioral health and primary care providers, nursing support, patients, families, natural supports, and community organizations. The role also supports patients in navigating health coverage and assistance programs, including the ACA Marketplace, AHCCCS, and discount programs. The case manager maintains accurate and timely documentation, audits patient charts for required forms and clinical records, protects patient confidentiality, and complies with applicable regulatory, organizational, HIPAA, and Joint Commission requirements. The position receives clinical oversight and supervision from a Behavioral Health Professional at least once every two weeks. Employees must have reliable transportation for operational reassignments during the workday; when driving during work hours, they must hold a valid driver’s license and comply with Arizona vehicle insurance requirements. The role also includes community engagement, cost-conscious use of organizational resources, and other duties as assigned.

Requirements

Bachelor’s degree in Social Work, Psychology, Sociology, Public Health, or a related field from an accredited college or university.
One year of experience in human services, behavioral health, or case management, preferably in a healthcare environment.
Current Basic Life Support (BLS) certification for health care providers.
Current, valid Level I fingerprint clearance card in good standing, or application for one within seven working days after beginning employment.
Reliable transportation capable of meeting operational reassignments during the workday.
If driving during work hours, a valid driver’s license and compliance with Arizona vehicle insurance requirements.
Ability to maintain patient confidentiality and comply with applicable regulatory, organizational, and Joint Commission requirements.
Employees must undergo drug testing before employment and may be subject to post-accident, reasonable-suspicion, return-to-duty, and follow-up drug and alcohol testing.

Nice To Haves

Master’s degree in Social Work, Psychology, Sociology, Public Health, or a related field from an accredited college or university.
Three years of experience in human services, behavioral health, or case management, preferably in a healthcare environment.
Bilingual English/Spanish skills, including speaking, reading, and writing.

Responsibilities

Monitor enrolled patients’ needs, services, and progress toward treatment goals through regular contact.
Coordinate behavioral health services with clinical team members and ensure effective, timely patient care.
Assist patients in identifying, implementing, maintaining, monitoring, and modifying behavioral health services.
Provide resources addressing activities of daily living and other social determinants of health.
Coordinate continuity of care among levels of care, community resources, natural support systems, and health plans.
Conduct outreach and follow-up after crisis events or missed appointments.
Participate in case staffing, case conferences, and other patient-related meetings.
Advocate for integrated care and initiate referrals and transitions to internal or community services.
Help patients with recruitment, registration, enrollment, and retention in ACA Marketplace, AHCCCS, or discount programs.
Provide triage and navigation to specialized behavioral health resources, consulting licensed behavioral health professionals or supervisors as appropriate.
Complete intake and annual assessments, symptom screenings, treatment goal plans, and ongoing supportive case management.
Support treatment adherence and provide education to patients receiving medication management services.
Maintain regular patient contact, monitor progress, modify treatment plans as clinically necessary, and facilitate care meetings with patients, treatment teams, and requested natural supports.
Collaborate as a member of the interdisciplinary team on treatment planning, care plans, hospital discharge coordination, and transfers to other agencies or services.
Document patient care accurately and promptly, audit charts, and ensure required forms and clinical documents are complete and compliant.
Maintain patient confidentiality and comply with HIPAA, corporate compliance, regulatory, and organizational standards.
Build effective working relationships with patients, families, clinical staff, and administrative and support teams.
Answer patient and family questions, provide emotional support, and resolve or route issues related to care linkage and coordination.
Serve as a communication link between patients and medical or behavioral health staff; relay messages and gather information.
Respond to non-appointment-related patient calls, resolve issues, or route requests to the appropriate party.
Maintain knowledge of government and community social agencies and services, and keep resource listings current and culturally responsive.
Maintain a clean, safe, and hygienic work environment and comply with infection prevention and Joint Commission requirements.
Represent Elk Ridge Community Health professionally and participate in community events and other activities promoting health and organizational awareness.
Use materials, supplies, and equipment cost-effectively; accurately document and submit hours worked; maintain proficiency with organizational systems and software.
Perform other duties as assigned.