Behavioral Health Case Manager
About The Position
The Behavioral Health Case Manager is part of a multidisciplinary clinical team, serving as a bridge between clinical services, wellness services, and community resources. The role works with adults and their families to provide case management in an office setting and/or remotely. Responsibilities include conducting routine psychosocial-emotional needs assessments, completing Person-Centered Recovery Plans, helping clients and families access community resources, providing rehabilitative service referrals, and initiating crisis intervention when needed. Services are documented in an electronic health record and delivered in collaboration with a multidisciplinary team. The work is intended to promote recovery and wellness, community integration, independent living, and improved quality of life. Detailed electronic documentation and adherence to company and state guidelines are required. At least 60% of hours worked must be direct services. The position is based in San Antonio, Texas, with a hybrid arrangement potentially available after initial in-person office work. Remote work requires a private, secure home office. The employee must have daily access to a vehicle and be willing to work evenings, weekends, and holidays as required.
Requirements
- Bachelor’s degree in a human services field.
- Comprehensive knowledge of mental health diagnoses.
- Ability to work as a team member in a fast-paced, recovery-focused environment.
- Valid Texas driver’s license with a clear record.
- Daily use of a vehicle without prior notice.
- Regular and acceptable attendance.
- Willingness and availability to work evenings, weekends, and holidays as required.
- Must not pose a direct threat or significant risk of substantial harm to personal or others’ safety or health.
- A minimum of 60% of hours worked must be direct services.
- Detailed electronic documentation and adherence to company and state guidelines.
Nice To Haves
- One year of work, practicum, or clinical experience in case management, crisis intervention, and/or psychosocial rehabilitative services.
- Case Management Certification.
- Two or more years of social service and/or nonprofit experience.
Responsibilities
- Collaborate with the Community Behavioral Health Services Department and participate in multidisciplinary client care.
- Provide case management to individuals experiencing housing instability and chronic mental health and/or substance use needs.
- Provide appropriate referrals and assist individuals and families in navigating service providers across multiple systems of care.
- Prepare and maintain confidential case records and control access to sensitive information.
- Consult with service providers and community partners about resources and community integration.
- Collaborate with the clinical team on risk management and crisis intervention as needed.
- Develop a network of trusted contacts within organizations to coordinate care and make referrals.
- Participate in multidisciplinary team meetings.
- Provide services through a telehealth platform as required.
- Perform other duties assigned by Community Behavioral Health Services.
- Deliver exceptional customer service by placing the child, family, or client first.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
