Behavioral Health Care Team Specialist (CMA, LPN, or EMT)

Group Health Cooperative of South Central Wisconsin•Madison, WI

111d

About The Position

The Behavioral Health Substance Use Disorder Care Team Specialist (SUD CTS) collaborates with a multidisciplinary team of addiction medicine physicians and advanced practice providers, certified substance abuse counselors, registered nurses, and other staff to coordinate, support, and deliver evidence-based, high-quality substance use disorder treatment. The role performs clinical, administrative, and technical tasks that support efficient workflows and quality patient care in the Substance Use Disorder program. The specialist supports Epic in-basket workflows, coordinates follow-up on medical advice and prescription refill requests, reviews and documents controlled substance prescriptions through the Prescription Drug Monitoring Program, prepares for patient visits, monitors patient flow, assists with triage and scheduling, and coordinates with other departments and programs. The role collaborates with providers and staff in Substance Use Disorder, Primary Care, and Behavioral Health, and may provide cross-coverage in Behavioral Health or Primary Care depending on staffing and patient care needs. The incumbent is expected to follow organizational and departmental policies, perform assignments in a timely manner, maintain high-quality work, and represent GHC-SCW positively while promoting its mission, vision, and values. The position is 1.0 FTE, or 40 hours per week. Employees must be able to travel to various work sites and are expected to provide personal transportation. A valid Wisconsin driver license is required when operating a motor vehicle.

Requirements

Meet the requirements for a Medical Assistant, Licensed Practical Nurse, or Emergency Medical Technician.
Medical Assistants must complete an MA training program from an accredited school or program and be eligible for and receive national certification within six months of employment, or have three years of MA experience and current national certification. Certification must be maintained through CME requirements and obtained through an approved certifying organization.
Licensed Practical Nurses must complete an LPN training program from an accredited school or program and hold or obtain Wisconsin practical nurse licensure within six months of employment.
EMTs must complete an approved training program and hold a valid Wisconsin license as an EMT, AEMT, or paramedic (EMT-P).
Possess or be eligible for a valid Healthcare Provider CPR/AED certificate and obtain certification within four months of employment.
Ability to travel to various work sites and provide personal transportation; a valid Wisconsin driver license is required when operating a motor vehicle.
Strong interest in working with people with substance use disorders.
Experience or training in administering immunizations and/or other injectable medications.
Ability to perform or learn standard clinical procedures according to established protocols and policies.
Knowledge of or ability to learn proper use and maintenance of treatment equipment, materials, and supplies.
Knowledge of or ability to learn computer applications, including MS Office, electronic medical records, and scheduling applications.
Type at least 30 WPM with minimal errors.
Knowledge of or ability to learn outpatient clinical administrative procedures.
Knowledge of medical terminology and basic pharmacology, including terminology and pharmacology related to substance use disorders, or ability to learn them.
Ability to maintain quality, safety, and infection control standards.
Ability to recognize, identify, and report problems to appropriate personnel.
Basic understanding of or ability to learn reimbursement and insurance practices for medical care.
Knowledge of inventory management practices.
Ability to educate patients and/or families about the basic nature of disease and substance use disorders and provide directed instruction on care, treatment, and follow-up.
Knowledge of medical records and appropriate documentation.
Knowledge of interviewing practices and techniques for gathering information.
Excellent written and verbal communication skills, including strong telephone communication skills.
Strong interpersonal skills, cultural sensitivity, and ability to work with a diverse patient population.
Ability to maintain good working relationships with patients and staff and function effectively as part of a team.
Ability to maintain patient confidentiality and learn HIPAA requirements as they apply to substance use disorder treatment.
Ability to climb, stoop, kneel, crouch, bend, reach, lift, pull, push, and/or carry up to 10 pounds regularly and up to 50 pounds occasionally.
Ability to stand and sit for prolonged periods.
Ability to speak clearly, hear conversation, and see with corrected near and far vision, color vision, and depth perception on a frequent basis.

Nice To Haves

One year of relevant experience working in a clinic or outpatient setting is desirable.
Experience in a substance use disorder setting is desirable.
Experience with EPIC is desirable.

Responsibilities

Collaborate with a multidisciplinary team to coordinate, support, and deliver substance use disorder treatment.
Support Epic in-basket workflows by reviewing team and provider in-baskets and MyChart messages.
Coordinate review and follow-up of phone requests for medical advice and prescription refills.
Review and document controlled substance prescriptions in the Prescription Drug Monitoring Program.
Complete pre-visit preparation.
Monitor patient flow and assist with triage and patient scheduling.
Coordinate with other departments, services, and programs.
Assist and collaborate with providers and staff in Substance Use Disorder, Primary Care, and Behavioral Health in managing and coordinating patient care.
Provide cross-coverage to Behavioral Health or Primary Care as needed based on staffing and patient care needs.
Follow organizational and departmental policies, complete assignments in a timely manner, and promote the organization's mission, vision, and values.