Behavioral Health Care Manager / Program Manager - Enhanced Care Management

Akido•Ontario, CA

1d•$70,000 - $85,000•Hybrid

About The Position

Akido Care is hiring for two versions of this role on its Enhanced Care Management team in the Inland Empire: Behavioral Health Care Manager and Behavioral Health Care Manager & Program Manager. The role supports underserved populations with complex medical and social challenges. Both versions serve as the team’s behavioral health resource, contribute to care planning, provide patient support, and help connect patients in crisis or with unmet behavioral health needs to appropriate care. The Program Manager version also supervises an interdisciplinary case management team and carries a higher salary. This is a hybrid position based in the Inland Empire, with regular in-person presence at clinics in Pomona and Rancho Cucamonga, field-based community outreach, and occasional travel to Los Angeles. Candidates must reside locally to the region served; local candidates are strongly preferred. The Behavioral Health Care Manager maintains a caseload, conducts behavioral health screenings and assessments, develops individualized care plans with patients and the interdisciplinary team, and supports triage and crisis response. The role also includes timely documentation, partnership development, subject matter expertise, and contributions to team meetings. The Behavioral Health Care Manager & Program Manager performs these duties and additionally leads team supervision, program operations, quality improvement, team training and development, and coordination with the Director and external partners. A master’s degree in Social Work (MSW) or Family Therapy (MFT) is required. California licensure (LCSW/LMFT) is preferred but not required; licensed or license-eligible candidates are strongly preferred. The salary range is $70,000–$85,000 USD. Benefits include medical, dental, and vision coverage, paid sick time in accordance with California law, and accrued paid time off.

Requirements

Master’s degree in Social Work (MSW) or a master’s degree in Family Therapy (MFT).
Minimum 2 years of experience in behavioral health case management, care coordination, or direct services with Medi-Cal or similarly complex populations.
Deep understanding of Medi-Cal populations, including people experiencing homelessness, mental illness, or substance use disorders.
Strong organizational and time-management abilities.
Strong interpersonal and communication skills, including team coaching and conflict resolution.
Familiarity with compliance standards, documentation systems, and data-driven decision-making.
Reside locally to the region served.
For the Program Manager version, 4+ years of experience managing frontline staff.
For the Program Manager version, proven leadership experience, preferably in healthcare or social services.

Nice To Haves

California LCSW or LMFT licensure; licensed or license-eligible candidates are strongly preferred.
Experience with Medi-Cal/Medicaid populations, CalAIM, or ECM programs.
Familiarity with IEHP and the Inland Empire county behavioral health system.
Experience working with populations experiencing homelessness, justice involvement, or high emergency department utilization.
Bilingual English/Spanish skills.
Valid driver’s license, automobile insurance, and reliable transportation.

Responsibilities

Maintain a personal caseload of patients with behavioral health needs and deliver high-quality care.
Conduct behavioral health screenings and assessments to inform individualized care plans developed with patients and the interdisciplinary team.
Provide behavioral health guidance, warm handoffs, and crisis response support; ensure patients with suicidality, acute mental health concerns, or substance use crises are triaged and connected to care.
Document encounters accurately and promptly in Care Director in compliance with IEHP ECM program requirements, CalAIM standards, and HIPAA.
Serve as a subject matter expert on topics such as harm reduction and clinical case management.
Build, manage, and maintain relationships with partner organizations.
Contribute success stories and examples of team impact at monthly all-hands meetings.
For the Program Manager version, establish a team culture of respect, empathy, and teamwork; conduct regular one-on-ones; and provide feedback, coaching, and support.
For the Program Manager version, assign patients to case managers, balance panel sizes, and ensure staff meet caseload requirements.
For the Program Manager version, train and onboard case managers and help them reach a full caseload within the designated timeframe.
For the Program Manager version, support staff burnout prevention and self-care, lead recruitment, and approve direct reports’ timecards, time-off requests, and expense reports.
For the Program Manager version, drive quarterly objectives with the Director, generate and implement ideas to achieve goals, and implement quality improvement initiatives.
For the Program Manager version, oversee patient care plans, patient enrollment and disenrollment, audit readiness, team compliance metrics, and supply and inventory budgets.
For the Program Manager version, facilitate huddles, weekly data reviews, and care planning meetings, and represent the team in meetings with the Director and external partners.
For the Program Manager version, tailor training programs to the team and local environment and mentor case managers in professional growth and patient care, including motivational interviewing, harm reduction, and coaching.