Behavioral Health Care Manager / Program Manager - Enhanced Care Management

Akido Companies Internal Job Board•Ontario, CA

1d•$70,000 - $85,000•Hybrid

About The Position

Akido Care is hiring for two versions of this role on its Enhanced Care Management team in the Inland Empire. The Behavioral Health Care Manager serves as the team’s behavioral health resource, maintains a caseload, contributes to care planning, provides direct patient support, and helps ensure patients in crisis or with unmet behavioral health needs are connected to appropriate care. The Behavioral Health Care Manager & Program Manager version adds supervision of an interdisciplinary team of case managers, including roles such as a Registered Nurse, Care Coordinator, and Community Health Worker, and carries a higher salary. The role is hybrid and based in the Inland Empire, with regular in-person presence at the Pomona and Rancho Cucamonga clinics, community outreach in the field, and occasional travel to Los Angeles. Local candidates who reside in the region served are strongly preferred/required. Both versions require an MSW or MFT; California licensure (LCSW/LMFT) is preferred but not required, and licensed or license-eligible candidates are strongly preferred.

Requirements

A master's degree in Social Work (MSW) or a master's degree in Family Therapy (MFT) is required.
At least 2 years of experience in behavioral health case management, care coordination, or direct services with Medi-Cal or similarly complex populations.
Deep understanding of Medi-Cal populations, including people experiencing homelessness, mental illness, or substance use disorders.
Strong organizational and time-management abilities.
Strong interpersonal and communication skills, including team coaching and conflict resolution.
Familiarity with compliance standards, documentation systems, and data-driven decision-making.
Must reside locally to the region served.
For the Program Manager version, at least 4 years of experience managing frontline staff.
For the Program Manager version, proven leadership experience, preferably in healthcare or social services.

Nice To Haves

California LCSW or LMFT licensure; licensed or license-eligible candidates are strongly preferred.
Experience with Medi-Cal/Medicaid populations, CalAIM, or ECM programs.
Familiarity with IEHP and the Inland Empire county behavioral health system.
Experience working with populations experiencing homelessness, justice involvement, or high emergency department utilization.
Bilingual English/Spanish.
Valid driver's license, automobile insurance, and reliable transportation.

Responsibilities

Maintain a personal caseload of patients with behavioral health needs and deliver high-quality care.
Conduct behavioral health screenings and assessments to inform individualized care plans developed with patients and the interdisciplinary team.
Provide behavioral health guidance, warm handoffs, and crisis-response support, ensuring patients presenting with suicidality, acute mental health concerns, or substance use disorder crises are appropriately triaged and connected to care.
Document encounters accurately and promptly in Care Director in compliance with IEHP ECM requirements, CalAIM standards, and HIPAA.
Serve as a subject matter expert on topics such as harm reduction and clinical case management.
Build, manage, and maintain relationships with partner organizations.
Contribute success stories and examples of team impact at monthly all-hands meetings.
For the Program Manager version, establish a respectful, empathetic, and collaborative team culture; conduct regular one-to-ones; provide feedback, coaching, and support; and assign patients to case managers while balancing panel sizes.
For the Program Manager version, ensure staff meet caseload requirements, onboard and train new case managers, and support burnout prevention and self-care.
For the Program Manager version, lead recruitment, including resume screening, interviews, and onboarding.
For the Program Manager version, approve direct reports’ timecards, time-off requests, and expense reports.
For the Program Manager version, drive quarterly objectives with the Director, generate and implement ideas to meet goals, and implement quality improvement initiatives.
For the Program Manager version, oversee patient care plans, enrollment and disenrollment, audit requirements, and team compliance metrics in collaboration with the Director.
For the Program Manager version, manage the budget for supplies and other inventory.
For the Program Manager version, facilitate huddles, weekly data reviews, and care planning meetings, and represent the team in meetings with the Director and external partners.
For the Program Manager version, tailor training to the team and local environment and mentor case managers in professional development and patient care, including motivational interviewing, harm reduction, and coaching.