Behavioral Health Care Manager | Enhanced Care Management
About The Position
Akido is seeking a Behavioral Health Care Manager (BHCM) to join its Enhanced Care Management (ECM) team serving IEHP members across the Inland Empire. The BHCM is the team’s behavioral health resource, supporting people navigating serious mental illness, substance use, poverty, housing instability, chronic illness, and other complex challenges. The role is part of an interdisciplinary team with a Registered Nurse, Care Coordinator, and Community Health Worker, and contributes to care planning, direct patient support, crisis response, and connections to appropriate care. Work takes place primarily in community-based and clinic settings across the Inland Empire, with telephonic outreach and telehealth as needed. The BHCM carries a panel of ECM-enrolled patients, collaborates with team members and community partners, and documents services in Care Director in accordance with IEHP ECM requirements, CalAIM standards, and HIPAA. A master’s degree in Social Work (MSW) or Marriage and Family Therapy (MFT) is required. California licensure is not required, though licensed or license-eligible candidates are strongly preferred. Candidates must reside locally to the region served and have a valid California driver’s license, reliable transportation, and the ability to travel locally.
Requirements
- Master’s degree in Social Work (MSW) or Marriage and Family Therapy (MFT).
- Minimum 2 years of experience in behavioral health case management, care coordination, or direct services with Medi-Cal or similarly complex populations.
- Valid California driver’s license, reliable transportation, and ability to travel locally across the Inland Empire for in-person visits.
- Ability to work with individuals experiencing serious mental illness, substance use, trauma, homelessness, and complex psychosocial challenges.
- Ability to manage a caseload, prioritize competing demands, and maintain consistent documentation.
- Strong communication and collaboration skills, including the ability to build trust with diverse populations and navigate difficult conversations with care.
- Ability to work across community, clinic, telehealth, and telephone settings.
- Commitment to harm reduction, health equity, and nonjudgmental, patient-centered support.
Nice To Haves
- California LCSW or LMFT license, or eligibility for licensure.
- Experience with Medi-Cal or Medicaid populations, CalAIM, or ECM programs.
- Familiarity with IEHP and the Inland Empire county behavioral health system.
- Experience working with people experiencing homelessness, justice involvement, or high emergency department utilization.
- Bilingual English/Spanish.
Responsibilities
- Manage a panel of ECM-enrolled patients with behavioral health needs, including serious mental illness, substance use disorders, and co-occurring conditions.
- Conduct behavioral health screenings and assessments to inform individualized care plans developed with patients and the interdisciplinary team.
- Provide direct patient support using motivational interviewing, harm reduction, and trauma-informed approaches in community, clinic, and phone settings.
- Serve as the team resource for behavioral health questions, warm handoffs, and crisis response protocols; triage patients presenting with suicidality, acute mental health concerns, or substance use crises and connect them to appropriate care.
- Connect patients to mental health services, peer support programs, crisis lines, and other Inland Empire community resources.
- Coordinate whole-person care with the RN Care Manager, Care Coordinator, Community Health Worker, and Program Manager.
- Participate in daily huddles, weekly case conferences, and care planning meetings as the behavioral health representative.
- Support transitions and warm handoffs to county behavioral health, inpatient, and crisis services.
- Communicate with primary care providers, specialists, and community-based partners about patients’ behavioral health status and care coordination needs.
- Document encounters accurately and promptly in Care Director in compliance with IEHP ECM program requirements, CalAIM standards, and HIPAA.
- Contribute to audit preparation, quality improvement initiatives, and metric gap closure with the ECM Program Manager and Director.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
