Behavioral Health Care Coordinator

Muckleshoot Indian Tribe•Auburn, WA

1d•$68,703 - $109,929•Onsite

About The Position

The Behavioral Health Care Coordinator provides care coordination, referral management, discharge planning, and client support services for individuals requiring inpatient behavioral health treatment, including substance use disorder (SUD) and mental health (MH) services. This position serves as a liaison between clients, inpatient facilities, behavioral health providers, medical providers, tribal programs, community agencies, and family supports to ensure continuity of care and timely access to treatment services. Under general supervision, the Care Coordinator assists clients in navigating behavioral health systems, securing appropriate inpatient placements, coordinating transitions between levels of care, and reducing barriers to ongoing recovery and wellness. The position requires strong organizational skills, crisis response capabilities, and the ability to work effectively with individuals experiencing co-occurring disorders, acute behavioral health symptoms, trauma, homelessness, legal involvement, and other complex psychosocial needs.

Requirements

Bachelor’s degree in social work, psychology, behavioral sciences, human services, or a related field from an accredited college or university.
Experience serving children, adults, and/or families in behavioral health, mental health, substance use disorder treatment, social services, healthcare, education, or related settings.
Educational requirements may be substituted with full licensure or certification as a Washington State Substance Use Disorder Professional (SUDP) and applicable behavioral health experience.
A current negative TB test and/or medical documentation stating employee is not contagious.
Must have no substance abuse for the past three (3) years and pass UA testing.
Must pass pre-employment criminal background check.
Coordinating services across multiple systems and providers.
Building rapport with high-acuity and vulnerable populations.
Managing multiple priorities and documentation requirements.
Verbal and written communication.
Organization, time management, and problem solving.
Working collaboratively within multidisciplinary teams.
Work independently while maintaining communication with supervisors and team members.
Maintain professional boundaries and confidentiality.
Respond calmly and effectively in crisis situations.
Advocate for client needs within behavioral health systems.
Maintain accurate and timely documentation.
Establish and maintain effective working relationships with clients, providers, and community partners.
Knowledge of behavioral health systems of care.
Knowledge of mental health and substance use disorder treatment services.
Knowledge of HIPAA and confidentiality regulations.
Knowledge of trauma-informed and culturally responsive care principles.
Knowledge of crisis intervention and de-escalation techniques.
Knowledge of community resources and referral systems.
Knowledge of care coordination and discharge planning processes.
Valid WA State Drivers License

Nice To Haves

Experience coordinating inpatient mental health and/or substance use disorder treatment services
Experience working with co-occurring mental health and substance use disorders
Experience working within tribal behavioral health systems or Indigenous communities
Knowledge of ASAM criteria, discharge planning processes, and behavioral health referral systems.
Substance Use Disorder Professional (SUDP)
Agency Affiliated Counselor
Behavioral Health Case Manager certification
Other applicable behavioral health credential pursuant to Washington State law.

Responsibilities

Attend team meetings, consultations, supervision, trainings, and interdisciplinary staffing meetings.
Coordinate inpatient psychiatric and substance use disorder treatment referrals for eligible clients.
Assist clients with admission processes for detoxification, inpatient psychiatric hospitalization, residential treatment, withdrawal management, and stabilization services.
Communicate and collaborate with inpatient treatment facilities regarding referrals, bed availability, clinical documentation, transportation, discharge planning, and continuity of care.
Assist clients in accessing medical, psychiatric, behavioral health, housing, legal, transportation, financial, and community support resources.
Coordinate transitions between inpatient, residential, outpatient, and community-based levels of care.
Provide support with treatment engagement, appointment coordination, and post-discharge follow-up services.
Maintain ongoing communication with behavioral health clinicians, medical providers, family members, and outside agencies as appropriate and authorized.
Assist with crisis response coordination and linkage to emergency behavioral health services when needed.
Help clients identify barriers to treatment participation and support development of individualized care plans and recovery goals.
Obtain releases of information and ensure continuity of care documentation is completed accurately and timely.
Coordinate transportation or travel arrangements related to inpatient treatment access when applicable.
Participate in multidisciplinary staffing meetings and care coordination activities.
Maintain accurate and timely documentation, referral records, progress notes, discharge summaries, and tracking logs in accordance with program, state, and federal requirements.
Provide culturally responsive and trauma-informed support services.
Advocate for client needs and assist clients in navigating complex behavioral health systems.
Adhere to program safety policies and procedures.
Complete incident reports and documentation in a timely manner.
Respond appropriately to behavioral health crises within scope of training and program protocol.
Maintain awareness of mandatory reporting requirements and duty-to-warn obligations.
Represent the Behavioral Health Program in a professional manner.
Maintain collaborative and respectful working relationships with clients, staff, families, inpatient providers, and community partners.
Maintain HIPAA compliance and confidentiality in all client interactions and documentation.
Demonstrate professionalism, compassion, and cultural sensitivity in all interactions.
Communicate effectively verbally and in writing with internal and external stakeholders.
Participate in internal and interdepartmental meetings as required.
Keep Supervisor informed of significant client concerns, service barriers, and emerging behavioral health needs.
May assist with transportation coordination and community outreach activities as needed.
Participate in required trainings, certifications, and professional development opportunities.
May assist with data collection, reporting, and quality improvement activities.
Perform other duties related to behavioral health coordination and program operations as assigned.
Perform a wide range of office and field duties from time to time as expected due to the Tribe's commitment to community service and the well-being of its members.