Behavioral Health Care Coordinator

The University of Texas at Austin•Austin, UT

2d•Onsite

About The Position

The Department of Psychiatry and Behavioral Sciences at the Dell Medical School is seeking a Behavioral Health Care Coordinator. The Behavioral Health Care Coordinator will help children and families navigate through the TCHATT program, assist in connecting them to providers in the community if needed, and maintain confidentiality of information in all aspects of care. This position will also be responsible for creating patient charts, and scheduling and managing telehealth appointments for patients in electronic health records. The Behavioral Health Care Coordinator will collaborate with internal and external stakeholders to provide excellent customer service while adhering to department standards and develop sustainable pathways for referrals and enhancing processes. This role supports mental health programs and initiatives developed through the Texas Child Mental Health (TCMH) Care Consortium, with a focus on improving the quality and accessibility of mental health care for children and adolescents across Texas. The Behavioral Health Care Coordinator plays a vital role in supporting children and families through TCMH programs like Texas Child Health Access Through Telemedicine (TCHATT), a statewide initiative that partners with school districts to provide telemedicine and telehealth services aimed at identifying and assessing the behavioral health needs of children and adolescents, and connecting them to appropriate mental health resources. Reporting to the Behavioral Health Support Supervisor, the Coordinator helps children and families navigate through TCMH programs such as TCHATT, assists in connecting them to providers in the community if needed, and maintains confidentiality of information in all aspects of care.

Requirements

Requires a Bachelor's Degree in Social Work, Education, Psychology, or a related field with at least 3 year(s) of experience in health care, governmental, educational (preferably K-12), or other related setting.
Proficiency in electronic systems including, but not limited to, Google Suite, Trayt, Slack, Athena or Epic, Calendly.
Interpersonal Savvy: Relates well to all kinds of people; builds appropriate rapport; listens; uses diplomacy and tact.
Builds trust with families and providers.
Navigates sensitive conversations with empathy.
Resolves conflicts between stakeholders.
Managing and Measuring Work: Clearly assigns responsibility; sets clear objectives; monitors process and results.
Tracks referral outcomes and care plan adherence.
Uses data to improve service delivery.
Ensures timely follow-up and documentation.
Customer Focus: Meets and/or exceeds expectations of internal and external customers.
Responds promptly to family and provider inquiries.
Tailors services to meet individual needs.
Advocates for patient-centered care.
Functional/Technical Skills: Possesses the knowledge and skills to do the job at a high level.
Applies behavioral health knowledge in care planning.
Uses EMR systems effectively.
Understands medical terminology and coding.
Organizing: Marshals resources to get things done; organizes information and files in a useful manner.
Maintains organized referral databases.
Prioritizes tasks efficiently.
Coordinates multiple cases simultaneously.
Problem Solving: Uses logic to solve difficult problems.
Identifies barriers to care and develops solutions.
Collaborates to resolve service gaps.
Uses data to inform decisions.
Performs related duties as required

Nice To Haves

Master's Degree in Social Work, Education, Psychology, or a related field
Knowledge of managed care, medical terminology, patient referral processes, claims, and CPT coding.
Experience working with pediatric behavioral and mental health patient populations.
Knowledge of educational practices supporting mental health and social emotional learning in K-12 settings.
Experience developing, refining, and evaluating patient care plans or student education plans.
Bilingual (English/Spanish) language proficiency.

Responsibilities

Works in an interdisciplinary model, collaborating with pediatric psychiatrists, psychologists, licensed mental health professionals, and operational staff to support students and families receiving care.
Assists in navigating treatment recommendations and assembles clinical background and referral information.
Schedule, cancel, and reschedule patient appointments.
Completes accurate and timely documentation in the clinical record in accordance with professional ethics and federal/state regulations.
Identify and, as clinically indicated, connect students and families to appropriate community resources for long-term care.
Provides ongoing support to ensure effective transitions and minimize barriers to care.
Coordinates with professionals, schools, and families to enhance satisfaction and service delivery.
Serves as a liaison for records management, and general inquiries related to program-specific services.
Oversees internal and external communication regarding clinical services, discharge planning, and school collaboration.
Supports dissemination of referral information and documents interactions in the electronic medical record.
Collaborates with designated program staff in utilization of identified community resource database and assists in problem-solving complex cases.
Develops and delivers trainings for new hires.
Participates in special projects as assigned.
Participates in interdisciplinary team meetings, case reviews, and planning sessions to support collaborative care.
Assists with data collection and reporting for program evaluation, patient outcomes, and referral trends.
Contributes to quality improvement initiatives by identifying service gaps and recommending enhancements to care coordination processes.
Provides backup support for other care coordination staff during absences or periods of high service demand.
Other duties as identified by department