Behavioral Health Care Coordinator Team Lead

University of Texas at Austin•Austin, TX

1d•$51,292•Onsite

About The Position

Dell Medical School is seeking a Behavioral Health Care Coordinator Team Lead. This is a grant funded position with an end date of 8/31/2027 that is renewable for another year based upon work performance and progress toward research goals. This role supports mental health programs and initiatives developed through the Texas Child Mental Health (TCMH) Care Consortium, as well as programs through the Behavioral Health Service Line at Dell Children’s Medical Center and Ascension Medical Group, with a focus on improving the quality and accessibility of mental health care for children and adolescents across Texas. The Behavioral Health Care Coordinator Team Lead plays a vital role in supporting children and families through both Dell Children’s Behavioral Health programs and TCMH programs like the Texas Child Health Access Through Telemedicine (TCHATT), a statewide initiative that partners with school districts to provide telemedicine and telehealth services aimed at identifying and assessing the behavioral health needs of children and adolescents, and connecting them to appropriate mental health resources. Reporting to the Behavioral Health Support Supervisor, this role leads mental health care coordination and collaborates with clinical operations support staff. This position helps children and families navigate through the TCHATT program (or other TCMH programs), assists in connecting to providers in the community for long-term care if needed, and maintains confidentiality of information in all aspects of care. The Behavioral Health Care Coordinator Team Lead provides operational leadership by overseeing the work of other coordinators and guiding projects and workflows.

Requirements

Requires a Bachelor's Degree in Social Work, Psychology, Education, or a related field with at least 5 year(s) of experience in in a health care or educational setting (preferably K-12).
Proficiency in electronic systems including, but not limited to, Google Suite, Trayt, Slack, Athena or Epic, Calendly.
Interpersonal Savvy: Relates well to all kinds of people; builds rapport quickly; listens attentively. Builds trust with families and providers. Navigates sensitive conversations with empathy. Maintains professionalism in high-stress situations.
Managing and Measuring Work: Clearly assigns responsibility; sets clear objectives; monitors process and results. Tracks referral outcomes and care plan adherence. Uses data to improve service delivery. Ensures timely follow-up and documentation.
Customer Focus: Meets and/or exceeds the expectations of internal and external customers. Advocates for patient-centered care. Responds promptly to family concerns. Tailors services to meet individual needs.
Organizational Agility: Understands how organizations work; knows how to get things done. Navigates complex healthcare and educational systems. Builds coalitions across departments. Aligns program goals with institutional priorities.
Problem Solving: Uses logic and analysis to solve difficult problems. Identifies barriers to care and develops solutions. Applies clinical judgment to referral decisions. Uses data to inform service improvements.
Planning: Accurately scopes out tasks and timelines; anticipates obstacles. Develops care coordination workflows. Plans outreach and training events. Manages multiple projects simultaneously.
Conflict Management: Steps up to conflicts and sees them as opportunities. Mediates disagreements between stakeholders. Maintains focus on patient outcomes. Uses diplomacy to resolve service delivery issues.

Nice To Haves

Master's Degree in Social Work, Psychology, Education, or a related field with at least year(s) of experience in
Knowledge of managed care, medical terminology, patient referral process, claims, and CPT coding.
Experience working with pediatric behavioral and mental health patient populations.
Knowledge of educational practices supporting mental health and social emotional learning in K-12 settings.
Experience developing, refining, and evaluating patient care plans or student education plans.
Bilingual (English/Spanish) language proficiency.

Responsibilities

Connects patients and families to appropriate mental health and community resources for long-term care and provides ongoing support to ensure effective transitions.
Coordinates with professionals, clinical support staff, schools, and families to reduce barriers and improve satisfaction.
Maintains confidentiality in all aspects of care and documentation.
Collaborates routinely with pediatric psychiatrists, psychologists, licensed counselors and operational staff to assess and address long-term psychological needs.
Assembles clinical background and referral needs for individual patients and documents interactions in accordance with professional ethics and regulatory standards.
Serves as the lead care coordinator for internal clinical and consultation tracks.
Collaborates with supervisor and colleagues to develop and implement needed program development and project implementation and process improvements, both internally and externally – such as creating and updating internal referral processes, identifying service gaps for specialized populations.
Provides oversight and monitoring of projects and initiatives, assign work, and monitor capacity and completion.
Works with the supervisor to create and implement onboarding training for new Care Coordinators and other employees.
Hires, trains, and supervises graduate assistants, interns, or student learners as required by program leadership.
Provides guidance in managing and educating on direct service referral pathways to support and advance program growth.
Supports clinical staff on utilization of internal resources.
Leads and manages community partnerships and referrals with identified agencies to ensure ongoing functioning of pathways.
Collects and analyzes data for assigned programs or pathways.
Prepares monthly reports, in collaboration with the leadership team, for submission to the Texas Child Mental Health Care Consortium.
Ensures clinical documentation is available for reporting by monitoring compliance within secure data collection systems such as REDCap, Trayt, Athena, or others.
Updates and supports EMR integration, including notes and orders.
Implements documentation and technology-related special projects.
Serves as a liaison for data and data-related projects as assigned.
Attends professional development trainings and behavioral health conferences.
Participates in institutional committees and workgroups.
Assists with grant writing and funding proposals.
Supports crisis response and emergency referrals as needed.
Contributes to policy development and strategic planning. structure.
Performs related duties as required.