Beauty Advisor, Towson Town Center - Flex

Macy's•Towson, MD

7h•$17 - $23•Onsite

About The Position

The Beauty Advisor Flex serves as a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. The role combines product education, beauty expertise, hospitality, and relationship-building. Advisors offer product advice and demonstrations, provide tailored consultations that may include makeup application and skincare recommendations, stay current on beauty trends and product innovations, and help customers find products that suit their needs and style. They develop and manage a loyal client base through follow-up, virtual outreach, and personalized service while working to exceed customer expectations and sales goals. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and helping keep the sales floor clean and organized. They engage customers in friendly, personal conversations; maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and assisting with merchandise moves; share loyalty program benefits; and work collaboratively to support store and individual results. Flex Team Colleagues must work at least 42 hours per quarter during the first three fiscal quarters (February–October) and 60 hours during the fourth fiscal quarter (November–January). Minimum hours may change, and a minimum number of weekend shifts may be required.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology and digital tools.

Responsibilities

Build customer relationships by welcoming customers, identifying their needs, and delivering personalized beauty experiences.
Demonstrate product application and educate customers about beauty products, including their benefits and use.
Provide product advice and tailored consultations, which may include makeup application and skincare recommendations.
Stay current on trends, product innovations, new arrivals, top-selling items, and promotions.
Grow and manage a loyal client base through consistent follow-up, virtual outreach, clienteling tools, and personalized service.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Meet and surpass daily sales goals and contribute to individual and store results.
Maintain an organized, clean, and shoppable sales floor, including recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
Participate in sales events and ongoing training and vendor education.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Provide attentive service through checkout and closing interactions, including thanking customers and ensuring they have what they need.
Collaborate with teammates and support customers and the community.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.