Beauty Advisor - Shiseido, Ala Moana Center - Full Time
About The Position
The Beauty Advisor, also known as a Cosmetic Sales Colleague, is a trusted beauty expert who creates personalized and inspiring shopping experiences that build customer confidence and drive sales. The role includes offering expert advice, product demonstrations, tailored consultations, makeup application, and skincare recommendations. The Beauty Advisor stays informed about products, innovations, and trends to recommend items suited to each customer’s needs and style. Building lasting client relationships is central to the role. The Beauty Advisor grows and manages a loyal client base through consistent follow-up, virtual outreach, and personalized service, while working to exceed customer expectations and sales goals. Daily work also includes preparing and maintaining an organized, shoppable sales floor; learning about new arrivals, top sellers, promotions, and trends; using clienteling and digital tools; and collaborating with colleagues to deliver a positive customer experience. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, computers, handheld equipment, and cash registers to perform job functions.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Welcome customers and create friendly, personalized conversations that build customer relationships.
- Uncover customer needs and provide tailored beauty consultations, product demonstrations, makeup application, and skincare recommendations.
- Educate customers about beauty products, their benefits, and how to use them; stay current on trends, new arrivals, and product innovations.
- Build and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service.
- Meet and surpass daily sales goals by delivering exceptional service.
- Acquire new customers by opening credit accounts and explaining loyalty benefits.
- Use clienteling tools to promote offers and product launches, participate in sales events, and complete ongoing training and vendor education.
- Maintain an organized, clean, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
- Review sales goals and learn about new arrivals, top-selling items, trends, and promotions.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Share loyalty program benefits, ensure customers have what they need, thank customers, and provide attentive service through the end of their visit.
- Support colleagues through honesty, care, and collaboration.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
