Beauty Advisor

Ulta Beauty, Inc.•Cheyenne, WY

About The Position

The Beauty Advisor (BA) provides an exceptional experience for Ulta Beauty guests by identifying their individual needs, completing cashier tasks, keeping merchandise stocked, maintaining store cleanliness, and completing assigned tasks. The role supports store leadership by contributing to sales and in-store event performance, guest service, and compliance with operating procedures and standards. It requires enthusiasm for the beauty industry, strong guest service, and the ability to learn and communicate product knowledge. The Beauty Advisor engages guests, answers questions about products and services, recommends products or services, handles transactions and online orders, and may perform makeup applications, skincare analyses, and product demonstrations. The role also supports appointments and in-store events, stays informed about products and services, and contributes to store operations, teamwork, training, and asset protection.

Requirements

Demonstrated passion for guest service and competency in selling.
Proficiency with basic technology, such as point-of-sale systems and Apple devices.
Ability to build and maintain strong customer relationships.
Ability to troubleshoot.
Ability to work independently and as part of a team.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

High school diploma.
One year of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty, omnichannel sales, and retail shrink.
Greet and engage guests, personalize service to their needs, answer questions, explain promotions, and recommend complementary products or services.
Handle customer service, sales, refunds, and exchanges courteously, and assist with online orders.
Perform makeup applications, skincare analyses, and product demonstrations.
Book appointments and support services and in-store events.
Stay informed about products and services and learn their ingredients and benefits.
Maintain prompt and regular attendance.
Contribute to an inclusive environment and share information about the guest loyalty program, credit, and Ulta Beauty app.
Collaborate with managers and associates to help grow the business.
Participate in ongoing training, including brand and category education.
Follow Ulta Beauty policies, procedures, standards, and dress code.
Keep assigned work areas replenished, signed, and faced, and ensure testers are available.
Maintain cleanliness and store standards across the salesfloor, restrooms, cashwrap, backroom, and break area.
Complete merchandise resets, planograms, displays, inventory procedures, and shipment processing and unloading using company technology and practices.
Protect company assets by following loss prevention practices and providing guest service.
Complete other operational tasks as directed.