Beauty Advisor

Ulta Beauty, Inc.•North Wales, PA

About The Position

The Beauty Advisor (BA) provides an exceptional experience for Ulta Beauty guests by determining their individual needs, completing cashier tasks, keeping merchandise fixtures stocked, maintaining store cleanliness, and completing assigned tasks. The BA supports the leadership team by contributing to sales and in-store events, delivering guest service, and following operating procedures and compliance standards. The role calls for a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The BA engages guests, answers questions about products and services, recommends complementary offerings, handles sales and customer service transactions, assists with online orders, and performs makeup applications, skincare analysis, and product demonstrations. The BA also supports appointments and in-store events, stays informed about products and services, and contributes to sales, guest loyalty, and store goals. The role includes collaborating with store associates, participating in ongoing training, maintaining assigned areas and overall store cleanliness, completing merchandising and inventory tasks, processing shipments, and protecting company assets. The position requires a flexible schedule that includes days, evenings, weekends, and holidays, and involves continuous mobility and frequent physical activity during shifts.

Requirements

Demonstrated passion for guest service and competency for selling.
Proficiency with basic technology, such as a Point of Sale system and Apple devices.
Ability to build and maintain strong customer relationships.
Ability to troubleshoot.
Ability to work independently and as part of a team.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

High school diploma.
One year of relevant work experience or an equivalent combination of education and relevant work experience.

Responsibilities

Contribute to store goals for retail and service sales, guest loyalty, omni-channel sales, and retail shrink.
Greet and engage guests, personalize service, answer product and service questions, explain promotions, and recommend complementary products or services.
Handle customer service, sales, refunds, and exchanges courteously, and assist with online orders.
Perform makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events.
Stay informed about new and existing products and services, including their ingredients and benefits.
Maintain prompt and regular attendance.
Contribute to an inclusive environment and collaborate with managers and associates.
Share information about the guest loyalty program, credit, and the Ulta Beauty app.
Participate in ongoing brand and category training.
Follow Ulta Beauty policies, procedures, standards, and dress code.
Keep assigned work areas replenished, signed, and faced, and ensure testers are available.
Maintain store cleanliness and standards in the salesfloor, restrooms, cashwrap, backroom, and break area.
Complete merchandise resets, planograms, marketing and advertising displays, physical inventory procedures, and shipment processing or unloading.
Follow loss prevention best practices and protect company assets.
Complete other operational tasks as directed.