Beauty Advisor - Trend Beauty, Twelve Oaks - Part Time

Macy's•Novi, MI

3d•Onsite

About The Position

The Beauty Advisor, also known as a Cosmetic Sales Colleague, is a trusted beauty expert who creates personalized shopping experiences, builds customer confidence, and drives sales. The role includes offering product advice and demonstrations, conducting tailored consultations that may include makeup application and skincare recommendations, and staying current on beauty products, trends, and innovations. The Beauty Advisor builds and manages a loyal client base through follow-up, virtual outreach, and personalized service, with the goal of exceeding customer expectations and sales goals. Colleagues prepare the sales floor by reviewing goals, new arrivals, best sellers, trends, and promotions, and by keeping the counter and sales floor clean, organized, and shoppable. They engage customers with warm, personal service, refresh signage and pricing, assist with merchandise moves, share loyalty program benefits, and support coworkers through honesty, care, and collaboration. The position is part-time, typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to build customer relationships, identify customer needs, demonstrate product application, and educate customers about beauty products.
Ability to use point-of-sale technology and digital tools.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Offer expert beauty advice, product demonstrations, and tailored consultations, including makeup application and skincare recommendations as appropriate.
Build customer relationships and develop a loyal client base through consistent follow-up, virtual outreach, and personalized service.
Stay current on product knowledge, beauty trends, new arrivals, promotions, and vendor education.
Prepare and maintain a clean, organized, and shoppable counter and sales floor; refresh signage and pricing and assist with merchandise moves as needed.
Deliver warm, personalized customer service and share loyalty program benefits.
Use clienteling tools to promote offers and product launches, and participate in sales events.
Meet and surpass daily sales goals through exceptional service.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Support teammates through honesty, care, and collaboration.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice