BDC Specialist

EV Auto•Woods Cross, UT

4d•Onsite

About The Position

EV Auto is an electric vehicle dealership focused on making the EV buying process fast, simple, and transparent. Our Bountiful, UT store serves customers across the greater Salt Lake area and is part of a multi-location team that holds itself to a high standard on every interaction. No call goes unanswered. No message slips through the cracks. As a BDC Specialist at our Bountiful location, you are the first point of contact for customers reaching out by phone or text. You will help people navigate buying or selling an EV, answer their questions, keep deals on track, and make sure no one waits longer than they should. This is not a passive role. You own the inbox, you own the follow-up queue, and you set the tone for what the EV Auto experience feels like before anyone walks in the door. If you are organized, dependable, and genuinely enjoy helping people — this role is for you.

Requirements

Dependable and detail-oriented — things do not fall through the cracks with you
Clear communicator: strong written and verbal skills, with good listening habits
Steady and positive under pressure
Comfortable picking up new software and systems

Nice To Haves

Prior BDC or customer-facing experience is helpful — drive and reliability matter most
Bilingual or multilingual is a strong bonus

Responsibilities

Respond to customers via phone and text — quickly and helpfully, every time
Maintain zero missed calls and zero missed messages
Answer questions about vehicles, services, and the buying process (we will train you on the EV side)
Follow up consistently to keep customers engaged and deals moving forward
De-escalate issues and resolve concerns with patience and honesty
Keep our CRM organized and up to date
Identify what customers need and connect them with the right next step
Coordinate with the Bountiful sales and service teams for a consistent customer experience
Share what you hear from customers so we can improve