BDC Customer Care Specialist

Hutchinson Kia of Macon • Macon, GA

3d • Onsite

About The Position

The Service BDC Representative is responsible for scheduling appointments for service through answering inbound phone calls, and making out bound calls to various people who have either declined service, have an open recall that needs to be addressed or missed their appointments among other similar lists. Essential Duties as following; Handle all guest inquiries with a focus on 100% guest satisfaction. Receive inbound calls on service calls with a goal to establish a firm appointment date and time from the prospect guest to come to Hutchinson Ford. Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle service information. Gather and track all guest data as directed; accurately enter into BDC database. Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives. Work in close proximity with other Service BDC Representatives in a team based environment. Facilitate timely follow up on all inquiries as directed by management and/or procedures. Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts. Partner with BDC leadership on activities in the dealership / outside the call center. Communicate with the dealership management or front-line employees on behalf of our guests. Participate in departmental and dealership meetings; other duties as assigned by management.

Requirements

• Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
• Proficient in basic math and writing skills.
• Proven customer service track record or obvious desire to provide next level customer service.
• Comfortable in a high paced, competitive environment.
• Pass drug testing, background investigation/interview and pre-employment assessment.

Responsibilities

• Schedule appointments for service through answering inbound phone calls.
• Make outbound calls to various people who have either declined service, have an open recall that needs to be addressed or missed their appointments.
• Handle all guest inquiries with a focus on 100% guest satisfaction.
• Receive inbound calls on service calls with a goal to establish a firm appointment date and time from the prospect guest to come to Hutchinson Ford.
• Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle service information.
• Gather and track all guest data as directed; accurately enter into BDC database.
• Utilize detailed scripts provided by the dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.
• Work in close proximity with other Service BDC Representatives in a team based environment.
• Facilitate timely follow up on all inquiries as directed by management and/or procedures.
• Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.
• Partner with BDC leadership on activities in the dealership / outside the call center.
• Communicate with the dealership management or front-line employees on behalf of our guests.
• Participate in departmental and dealership meetings; other duties as assigned by management.

Benefits

• Competitive Pay Plan
• Medical / Dental / Vision / 401K / Disability and Life Insurance / Paid Vacation and Holiday
• Internal Promotion Opportunities and Ongoing Training
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed