BDC Service Representative
RUSNAK•Arcadia, CA
•Onsite
About The Position
Rusnak Auto Group is seeking a BDC Service Representative for their BDC Department in Arcadia. This role is crucial for maintaining communication between the Business Development Center (BDC) and clients, ensuring the achievement of franchise service goals. The company has a strong reputation in the automotive industry, with 14 locations across Southern California, offering 11 luxury car brands. This position offers an opportunity for career advancement within the automotive sector.
Requirements
- 2+ years in a customer service representative position or similar positions in the retail industry.
- Excellent interpersonal and customer service skills; retail-related experience.
- Strong verbal and written communication skills.
- At least eighteen (18) years of age.
- Valid CA Driver License.
Nice To Haves
- H.S. Diploma/GED/ or Equivalent (Desired)
- Bi-lingual in English and Spanish is a plus.
Responsibilities
- Fields inbound phone calls on a daily basis and makes outbound phone calls to gain new growth for all franchises.
- Generates service appointments for all franchises to promote greater revenue.
- Efficiently records all customer interaction activity in the Company’s customer database system, entering notes in a timely, professional, clear, and grammatically correct manner with complete details.
- Manages special tasks as assigned by the BDC and Service management team.
- Meets individual and team goals and initiatives (hourly, monthly, and annual goals).
- Provides daily, monthly, and quarterly progress updates to BDC and Service management.
- Learns and adapts to changing needs of BDC campaigns by given deadlines.
- Learns and correctly applies scripts within 24 hours of being provided by management.
- Communicates effectively with service customers within established time frames.
- Encourages clients to visit the dealership and service their vehicle by scheduling service appointments.
Benefits
- Professional development and opportunities to grow within a well-respected company
- Competitive Pay
- Health Insurance Coverage (medical, dental, vision, and life)
- Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
- 401(k) Retirement Plan
- Flexible Spending Account
- Paid Time-Off (vacation pay, sick pay, holiday pay)
- Parental Leave
- Employee Perks (sports games, theme parks, etc.)
- Employee Referral Bonus Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
