BDC Service Clerk
About The Position
Wischnewsky CDJR is seeking a motivated, organized, and computer-savvy BDC Service Representative to support its growing service department and deliver an excellent customer experience. Customer lists, tools, and support are provided. The role focuses on making outbound calls, converting customer conversations into scheduled service appointments, contacting customers about open vehicle recalls, and helping increase traffic to the service department. The position is full-time and performed in person in Baytown, Texas. It reports to the Service Manager. The successful candidate is comfortable making a high volume of calls, proficient with computers and spreadsheets, and able to keep customer information and follow-up activities organized. The role includes performance goals for calls and appointments. A valid driver’s license and an insurable driving record are required, as are meeting dealership background-check and drug-screening requirements and being at least 18 years of age. The employer offers paid training and opportunities for career growth.
Requirements
- Strong computer skills.
- Excellent phone etiquette and communication skills.
- Comfort with making a high volume of outbound calls daily.
- Strong organizational skills and attention to detail.
- Self-motivation and ability to work independently and meet performance goals.
- Ability to organize, update, and maintain customer databases and tracking spreadsheets.
- Ability to multitask, prioritize tasks, and learn new computer systems quickly.
- Must meet dealership employment requirements, including a background check and drug screening.
- Must have a valid driver’s license and be insurable based on driving record.
- Must be at least 18 years of age.
- Must be punctual and reliable.
Nice To Haves
- Proficiency in Microsoft Excel and spreadsheets is strongly preferred.
- Previous BDC, call center, customer service, or automotive dealership experience is a plus.
- Bilingual ability is preferred.
Responsibilities
- Make outbound calls to customers using provided customer lists.
- Contact customers with open manufacturer recalls and schedule appointments for recall repairs.
- Schedule appointments for routine maintenance, recommended services, and vehicle repairs.
- Follow up with customers who are due or overdue for service.
- Use Microsoft Excel and other computer programs to organize customer information, track calls, and manage appointment lists.
- Maintain accurate records of customer interactions, scheduled appointments, and follow-up activities.
- Meet daily outbound call and appointment-setting goals.
- Work with service advisors and management to maximize appointment opportunities.
- Provide professional and friendly customer service.
- Perform other duties as assigned.
Benefits
- Competitive base pay and performance-based bonus opportunities for appointments scheduled.
- Paid training.
- Opportunities for career growth and advancement.
- Positive, team-oriented work environment.
- Competitive commission-based pay plan.
- Paid time off.
- 401(k) retirement plan with annual employer match.
- Health, vision, and dental benefits.
- Health Savings Account.
- Company-paid life insurance.
- Disability, voluntary life, and supplemental plan options.
- Discounts, perks, and incentives.
- Opportunity for growth and development.
- Safe and team-oriented work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
