BDC Service Appointment Consultant

Hersons Honda • Rockville, MD

4d

About The Position

Herson’s Honda is hiring and we want to talk to you! This is more than a call center position — it’s a career opportunity in the automotive industry . Herson’s Honda has a long history of promoting from within , and many of our team members have grown into roles in service advising, sales, and management. This position is perfect for people with experience in customer service, retail, hospitality, restaurant work, or call centers who enjoy helping customers and communicating over the phone. As a BDC Service Appointment Consultant , you will assist customers by phone and online chat with scheduling service appointments and ensuring a smooth customer experience.

Requirements

• Friendly phone voice and strong communication skills
• Customer service mindset
• Ability to multi-task
• Basic computer and typing skills
• Team-oriented attitude

Nice To Haves

• Spanish speaker is a plus.

Responsibilities

• Answer incoming phone calls and chats from customers
• Schedule service appointments
• Provide friendly, professional customer service
• Work with the service team to ensure a smooth appointment process

Benefits

• Healthcare Plan
• Dental Plan
• 401(k) w/ Company Match
• Competitive Pay
• Health Savings Plan (HSA)
• Advancement Opportunities
• Career & Factory Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed