Service BDC Agent, Appointment Setter, Customer Service Representative
Lou Bachrodt Auto Group•Rockford, IL
•Onsite
About The Position
Lou Bachrodt Automall is hiring a full time Service BDC Agent to handle inbound calls, outbound appointment setting, and customer service for our busy Service Department. If you have BDC, call center, scheduling, receptionist, or customer service experience, this could be the opportunity you have been looking for. Spanish Speaking is a PLUS!!
Requirements
- Strong phone and communication skills
- Friendly, professional, and customer focused attitude
- Ability to handle both inbound and outbound calls
- Strong follow up and attention to detail
- Good computer and data entry skills
- Dependable and able to work in a fast paced environment
Nice To Haves
- BDC Agent
- BDC Representative
- Call Center Representative
- Customer Service Representative
- Appointment Setter
- Scheduler
- Service Coordinator
- Receptionist
- Inside Sales Representative
- Automotive, service scheduling, BDC, call center, or customer service experience is a plus, but not required
- Spanish Speaking
Responsibilities
- Answer incoming service calls and help customers schedule appointments
- Make outgoing calls to customers to schedule and confirm service appointments
- Answer questions and provide a professional, helpful first impression
- Follow up with customers regarding service needs and missed opportunities
- Accurately enter notes, appointment details, and customer information into the system
- Work closely with service advisors and staff to keep the schedule full and organized
- Deliver a high level of customer care on every call
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Company Paid Short Term Disability
- Long Term Disability
- Life Insurance
- Accident Coverage
- Critical Illness
- 401(k) with Company Match
- Bachrodt Best Paycheck Safety Net
- Bachrodt Best Paid Paternity Leave
- Bachrodt Best Paid Time Off
- Bachrodt Best Paid Vacation
- Bachrodt Best Sick Pay
- Bachrodt Best Employee Assistance Program
- Bachrodt Best Paid Holidays, without a waiting period
- Bachrodt Best Bereavement Leave, paid
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
