BDC Service Agent

Hunter Auto Group • Charlotte, NC

8h • Onsite

About The Position

Seeking a BDC Service Agent to join the team at Hunter Auto Group! Hunter Auto Group is looking for a motivated Service BDC Agent to help support our growing service department. This role focuses on helping customers schedule service appointments, answering incoming calls, and following up with customers to keep their vehicles maintained. If you enjoy talking with people, staying organized, and working in a fast-paced environment, this is a great opportunity with stable income, strong benefits, and opportunities for advancement within the company. We offer a strong benefits package and a compensation plan designed to reward performance.

Requirements

• Strong communication and phone skills
• Comfortable using computers and learning new systems
• Ability to handle multiple conversations and tasks throughout the day
• Positive attitude and strong work ethic
• Ability to work both independently and as part of a team
• High school diploma or equivalent required.

Responsibilities

• Answer incoming customer calls and schedule service appointments
• Make outbound calls to customers regarding service needs
• Respond to customer inquiries via phone and email
• Enter and maintain accurate customer information in our system
• Communicate with service advisors and internal teams to support scheduling

Benefits

• 401K with company match
• Medical, dental, and vision coverage
• Paid holidays and Paid Time Off
• Life insurance
• Short and long-term disability
• Company events and employee appreciation activities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED