BDC Sales - Multilingual Encouraged to Apply

RAH SACO-CH LLC•Lynn, MA

1d•$60,000 - $100,000

About The Position

Atlantic Toyota in Lynn is hiring high-energy Client Care Specialists for its Business Development Center (BDC). The BDC Representative increases dealership sales traffic by handling inbound sales calls and making outbound calls to generate specific appointments for the sales department. The representative serves as the communications link between customers and the dealership, helping customers until they are ready to schedule an appointment and visit. Previous automotive sales experience is not required; BDC or call-center experience is a plus. Candidates with customer service, telemarketing, call-center, hospitality, or sales experience are encouraged to apply. The position is full-time, with a five-day workweek and no Sundays. Pay is $60,000–$100,000 annually, including monthly bonuses.

Requirements

Complete a background screening.
Complete a drug screening.
Have reliable transportation.
Be friendly, patient, enthusiastic, self-motivated, and a team player, with outstanding communication skills, a positive attitude, and an excellent work ethic.

Nice To Haves

BDC or call-center experience.
Experience in customer service, telemarketing, hospitality, or sales.
Multilingual abilities are encouraged.

Responsibilities

Learn Atlantic Toyota's training materials, including applicable phone scripts.
Follow BDC scripts and guidelines on inbound and outbound calls.
Respond promptly and professionally to internet leads and calls, making customers feel prioritized.
Communicate with customers until they are ready to schedule an appointment and visit the dealership.
Answer phone calls immediately, respond to customer questions, and set and confirm dealership appointments.
Make a minimum number of calls each day.
Handle minor customer complaints or misunderstandings and direct them to the appropriate employee or department.
Record customer information, including names, address, phone numbers, email address, and vehicle of interest, in the CRM database.
Accurately record notes for all inbound and outbound customer conversations in the CRM database.
Maintain current knowledge of dealership specials, coupons, direct mail pieces, and new and used vehicle inventory.
Stay current on manufacturer incentives and rebates.
Make outbound calls, including no-show, confirmation, showed-appointment follow-up, and task-list calls, in a timely and effective manner.
Maintain the communications link between customers and the dealership.
Keep customers' confidential personal information strictly confidential in compliance with the Federal Trade Commission Safeguard Rule.
Perform other duties as assigned.