BDC-Sales Representative

Rusnak-Business Development Center•Arcadia, CA

3d•Onsite

About The Position

BDC Sales Representative Become a Rusnak! Join Rusnak Auto Group, a leading automotive organization with over 60 years of success serving Greater Los Angeles and Southern California. We are proud to offer a dynamic, diverse, ethical, and professional workplace where dedicated team members thrive while representing some of the world's most sought-after luxury automotive brands. About the Job Our BDC Department in Arcadia is seeking BDC Sales Representatives. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by effectively maintaining a vital communication link between the Business Development Center (BDC) and internal and external Clients, while ensuring achievement of all franchise sales goals and objectives.

Requirements

H.S. Diploma/GED/ or Equivalent Required
2+ years in position of customer service representative or similar positions in retail industry. Required
Excellent interpersonal and customer service skills; retail related experience. Required
Strong verbal and written communication skills (Bi-lingual in English and Spanish a plus)
At least eighteen (18) years of age. Required
Current California Sales License

Nice To Haves

Bi-lingual in English and Spanish a plus

Responsibilities

Effectively and Efficiently Manages Business Development Center (BDC) Processes to Consistently Ensure Client Satisfaction
Promptly, professionally, and in a courteous manner assists with, and maintains accurate records of, inbound and outbound calls; coordinates handling and processing of all Client issues as related to Sales; continually develops enhanced telephone call handling and language management skills; promptly, candidly, and confidentially communicates with management, whenever an issue or concern cannot be promptly resolved to the Clients satisfaction.
Effectively utilizes detailed scripts as provided by the Company or Manufacturer regarding properly handling Client concerns and meet Company and Manufacturer objectives.
Consistently captures and documents, Client data, such as, but not limited to, electronic mail (e-mail), home/work/cellular telephone numbers, and mailing address.
Develops, implements, monitors, and adjusts productivity goals with Business Development Center (BDC) Management to achieve personal and Company objectives; reviews and analyzes actions at the end of each week, month, and year to determine how to plan more effectively in the future.
Consistently meets or exceeds the goal of satisfying the needs of our Clients.
Proactively works with the BDC Management to develop action plans to immediately correct performance in order to consistently meet and exceed productivity goals.
Consistently remains engaged with management, fellow team members, and processes, to foster successful working relationships with all internal and external Clients
Maintains solid working knowledge of, and complies with, Company, local, state, and federal policies, procedures and regulations, which pertain to the sale of new and pre-owned vehicles.
Assists BDC Management to successfully implement plans, processes, and procedures to ensure that the Company consistently meets or exceeds market average Customer Satisfaction Index (CSI) scores.
Ensures all documentation is accurately completed in a timely manner while consistently protecting Client information.
Maintains current reports on daily, weekly, and monthly production numbers, such as, but not limited to, number of calls, calls to appointment ratio, appointment to closing ration.
Effectively and Efficiently Maintains Product/Inventory Knowledge
Consistently maintains basic knowledge of all new and pre-owned vehicle models within each class, packages, package contents, base prices and price ranges, including those in inventory.
Required to successfully pass and remain current on all certification testing.