BDC Representative

Wright Buick GMC Chevrolet•Baden, PA

1d•Onsite

About The Position

At Wright Automotive Group, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs. If this sounds appealing to you, apply below!

Requirements

Must meet company's requirements for employment
Must have valid driver's license
Ability to read and comprehend instructions and information
Excellent verbal and written communication skills
Professional

Nice To Haves

Previous automotive experience a plus
Customer Service Experience

Responsibilities

Receive inbound sales calls, follow up with clients in a prompt, courteous manner, letting each customer know that they are our number one priority.
Follow through with every customer until all their needs are met to their satisfaction
Answer all phone calls immediately, gather customer information, answer questions and set appointments.
Obtain customer information and keep an accurate database.
Maintain a dealership standard for response time and close rate goals.
Schedule sales appointments using dealership approved processes and CRM system.
Place outbound customer satisfaction survey calls for sales interactions.
Handle minor customer complaints and misunderstandings
Stay up to date on current manufacture incentives and current sales specials the dealership is offering.
Adhere to all company policies, procedures and safety standards
Complete daily activities following a scheduled process