BDC Sales Manager
About The Position
The BDC Manager is responsible for responding to customer inquiries and ensuring that the dealership actualizes its maximum profit potential on sales. This role involves making and receiving a high volume of inbound/outbound calls, responding to phone inquiries in an efficient and professional manner, and replying to on-line email leads and requests for sales information within store standards. The BDC Sales Manager will also maintain a log of daily activities and completed tasks, set and confirm appointments, and utilize manufacturer’s prospecting and marketing tools. A log of customers who visit the dealership must also be maintained.
Requirements
- Previous experience setting up/running/managing an Automotive BDC is required
- Great communication and customer service skills is required
- Excellent phone presence is required
- Strong Computer & Phone Skills (ADP, Outlook, Excel) is a must
- Prior sales, call center, or BDC experience required
- Must be at least eighteen years of age
- Must be able to pass pre-employment screens (background and drug test)
Nice To Haves
- Previous experience with Internet/Web response centers is a plus
- Previous CRM experience is a plus
- Previous experience with Website/SEO/SEM knowledge is a plus
- Ability to speak multiple languages is a plus
Responsibilities
- Make and receive a high volume of inbound/outbound calls
- Respond to phone inquiries in an efficient professional manner
- Reply to on-line email leads and requests for sales information within store’s standards
- Maintain a log of daily activities and completed daily tasks
- Set appointments as necessary
- Follow up with customers to confirm appointments
- Utilize the manufacturer’s prospecting and marketing tools if applicable
- Maintain a log of customers who visit the dealership
Benefits
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax-free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Pet Insurance
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities.
- Technician Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Employee referral program with bonus opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
