BDC Representative

Modern Automotive • Winston-Salem, NC

7d • Onsite

About The Position

Responds to internet and phone customer inquiries. Ensures the dealership actualizes its maximum ROI on internet/phone leads.

Requirements

• Ability to read, write and comprehend simple instructions, short correspondence, reports and memos
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to add, subtract, multiply, using whole numbers and decimals.
• Ability to calculate figures and amounts such as discounts, interest, tax, etc.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Valid state driver's license

Responsibilities

• Communicates effectively with internet customers and prospects according to their preferred method of communication, whether by phone, by e-mail, or in person.
• Schedules appointments and sales of a reasonable level in comparison to other BDRs
• Maintain an average of 80 outbound calls per day
• Follows up and responds to internet leads immediately
• Delivers messages intended for other departments promptly
• Maintain customer database and follow-up through current Customer Resource Management tool
• Entry data into all required tools
• Possesses thorough knowledge of all electronic tools and lead sources
• Stays up to date on all dealership products and services
• Stays up to date on knowledge of the federal, state, and local laws governing retail automobile sales
• Has thorough knowledge of new products, features, accessories, and their benefits to customers
• Directs customers to product information resources, including those available on the Internet.
• Establishes personal sales goals that are consistent with dealership standards of productivity and devises a strategy to meet those goals.
• Attends product and sales training as requested by Business Develop Manager
• Maintains a professional appearance
• Other duties may be assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED