BDC Representative
Lost Pines Toyota•Bastrop, TX
•Onsite
About The Position
The Service Business Development Center Representative is responsible for receiving all incoming service calls, establishing relationships with customers and scheduling appointments for the Service Department. The BDC Representative interacts daily with the BDC Manager, Service Advisors, Service Managers, support staff and customers.
Requirements
- High school diploma or equivalent
- Excellent oral, written and interpersonal communication skills
- Customer service, sales, or telemarketing background
- Computer literacy, strong organizational and follow-up skills
- Ability to read and comprehend instructions and information
- Excellent problem solving skills
Responsibilities
- Receiving inbound sales phone calls
- Identifying the client's needs and scheduling appointments
- Placing outbound calls to customers who are due for service needs
- Ensuring all clients concerns are addressed prior to appointment
- Contacting clients prior to appointment date to confirm appointment
- Following up post visit to ensure customer satisfaction
Benefits
- Health Insurance
- Dental Insurance
- Life Insurance
- Paid Vacation
- Paid Holidays
- Employee discount on vehicles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
