BDC Representative

Georgica Auto • Princeton, TX

19h

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The BDC Representative is responsible for generating sales appointments, responding to customer inquiries, and ensuring a positive and professional customer experience for Georgica Auto Holdings. This role involves both inbound and outbound communication to support sales and service departments.

Requirements

• High school diploma or equivalent required; some college coursework preferred.
• Previous experience in a BDC, call center, customer service, or sales role, preferably within the automotive industry.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and a customer-centric approach.
• Proficiency in using CRM software and other office applications (e.g., Microsoft Office Suite).
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• A positive attitude, strong work ethic, and ability to work independently and as part of a team.
• Must be able to work flexible hours, including evenings and weekends.

Responsibilities

• Answer incoming phone calls, emails, and online inquiries promptly and professionally.
• Make outbound calls to follow up with potential customers, confirm appointments, and re-engage dormant leads.
• Schedule and confirm sales and service appointments for customers.
• Maintain accurate and up-to-date customer records in the CRM system.
• Provide detailed information about vehicles, services, and promotions offered by Georgica Auto Holdings.
• Handle customer concerns and direct them to the appropriate department when necessary.
• Meet and exceed daily, weekly, and monthly appointment setting and follow-up goals.
• Collaborate with sales and service teams to ensure a seamless customer journey.
• Stay informed about current inventory, pricing, and manufacturer incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED