BDC Representative (Remote)

Freedom Motors USA • Battle Creek, MI

24d • Remote

About The Position

At Freedom Motors, we don’t just answer phones; we open doors to the world. We are the first point of contact for families seeking a life without limits by turning every conversation into a path toward independence, freedom, and accessibility. Drive Leads. Change Lives.

Requirements

• Must be available to work Eastern or Pacific Standard Time business hours (9:00 AM – 6:00 PM), including rotating weekends with every other weekend off.
• Previous automotive BDC experience is required.
• Must have a quiet, professional home office environment with reliable high-speed internet.
• Exceptional verbal and written communication skills with the ability to build rapport quickly and professionally.
• Ability to confidently overcome objections, sell the appointment and experience, and guide customers toward scheduling demonstrations.
• Results-driven mindset with the initiative to manage time effectively in a fast-paced environment.
• Strong computer skills and the ability to navigate CRM systems, text messaging applications, chat platforms, and multi-channel communication tools simultaneously.
• A professional, resilient, and positive attitude is a must. Empathy and optimism are essential when speaking with families facing mobility challenges.

Responsibilities

• Respond to inbound sales inquiries via phone, email, text messaging, and live chat with speed, professionalism, and empathy.
• Make 65–80 outbound calls per day and send 100+ emails daily in a fast-paced Business Development Center environment to generate leads and uncover sales opportunities.
• Provide a VIP-level customer experience by building trust, creating excitement, and selling the Freedom Motors experience while professionally overcoming objections.
• Confidently follow scripts, communication processes, and lead-handling procedures while maintaining a natural and engaging conversation style.
• Create and maintain long-lasting connections with guests through consistent, meaningful follow-up.
• Assess customer needs, budgets, and timelines to ensure they are matched with the right mobility solution.
• Maintain accurate records of all customer interactions and sales activity using CRM systems, text messaging platforms, and chat applications.
• Partner closely with our Mobility Consultants to provide a seamless transition from "just looking" to "driveway delivery."
• Consistently meet or exceed daily, weekly, and monthly metric goals to help more people get back on the road.

Benefits

• Guaranteed $25/hour training pay during the first 90 days.
• After the training period, compensation transitions to hourly base pay plus performance-based incentives tied to qualified leads and sales production.
• Strong earning potential for high-performing team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed