BDC Representative (Remote)

Freedom Motors USABattle Creek, MI
Remote

About The Position

At Freedom Motors, we don’t just answer phones; we open doors to the world. We are the first point of contact for families seeking a life without limits by turning every conversation into a path toward independence, freedom, and accessibility. Drive Leads. Change Lives.

Requirements

  • Must be available to work Eastern or Pacific Standard Time business hours (9:00 AM – 6:00 PM), including rotating weekends with every other weekend off.
  • Previous automotive BDC experience is required.
  • Must have a quiet, professional home office environment with reliable high-speed internet.
  • Exceptional verbal and written communication skills with the ability to build rapport quickly and professionally.
  • Ability to confidently overcome objections, sell the appointment and experience, and guide customers toward scheduling demonstrations.
  • Results-driven mindset with the initiative to manage time effectively in a fast-paced environment.
  • Strong computer skills and the ability to navigate CRM systems, text messaging applications, chat platforms, and multi-channel communication tools simultaneously.
  • A professional, resilient, and positive attitude is a must. Empathy and optimism are essential when speaking with families facing mobility challenges.

Responsibilities

  • Respond to inbound sales inquiries via phone, email, text messaging, and live chat with speed, professionalism, and empathy.
  • Make 65–80 outbound calls per day and send 100+ emails daily in a fast-paced Business Development Center environment to generate leads and uncover sales opportunities.
  • Provide a VIP-level customer experience by building trust, creating excitement, and selling the Freedom Motors experience while professionally overcoming objections.
  • Confidently follow scripts, communication processes, and lead-handling procedures while maintaining a natural and engaging conversation style.
  • Create and maintain long-lasting connections with guests through consistent, meaningful follow-up.
  • Assess customer needs, budgets, and timelines to ensure they are matched with the right mobility solution.
  • Maintain accurate records of all customer interactions and sales activity using CRM systems, text messaging platforms, and chat applications.
  • Partner closely with our Mobility Consultants to provide a seamless transition from "just looking" to "driveway delivery."
  • Consistently meet or exceed daily, weekly, and monthly metric goals to help more people get back on the road.

Benefits

  • Guaranteed $25/hour training pay during the first 90 days.
  • After the training period, compensation transitions to hourly base pay plus performance-based incentives tied to qualified leads and sales production.
  • Strong earning potential for high-performing team members.
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