BDC Representative
Myers Auto Group•Lakeland, FL
•Onsite
About The Position
SBC Lakeland is seeking an experienced and motivated Business Development Center (BDC) Representative to join our growing team. The ideal candidate will have a proven track record in automotive BDC, excellent communication skills, and a passion for delivering exceptional customer service while helping drive dealership sales and service opportunities.
Requirements
- Previous automotive BDC experience required
- Strong phone, communication, and customer service skills
- Experience working with CRM systems
- Ability to multitask and thrive in a fast-paced environment
- Goal-oriented with a strong work ethic
- Professional attitude and appearance
Responsibilities
- Handle inbound and outbound customer calls, emails, texts, and internet leads
- Schedule and confirm sales and service appointments
- Follow up with prospective and existing customers
- Maintain accurate customer records in the CRM system
- Work closely with the sales and service teams to maximize appointment show rates
- Meet and exceed daily, weekly, and monthly performance goals
- Provide a professional and positive customer experience at every interaction
Benefits
- Competitive compensation
- Benefits package available
- Positive team environment
- Growth and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
