BDC Representative

Thoroughbred Ford•Kansas City, MO

1d•Onsite

About The Position

Thoroughbred Ford is looking for our next BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. The BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership service departments. No experience necessary. Individuals with prior experience working in retail, restaurants, and hospitality are encouraged to apply. We provide paid training and ongoing mentorship and support.

Requirements

Excellent computer skills required
Knowledge of call center environment preferred
Automotive experience helpful but not required
Able to communicate persuasively with customers to set appointments
The ideal candidate is prompt and courteous, has an enthusiastic personality and a team player attitude

Nice To Haves

No experience necessary. Individuals with prior experience working in retail, restaurants, and hospitality are encouraged to apply.

Responsibilities

Handle incoming and outgoing phone calls and emails
Prospect follow-up calls, set appointments for service, and gauge customer satisfaction
Answer customer internet inquires by both email and phone
Schedule service appointments and reschedule no show customers
Contact customers based on current marketing incentives
Follow up with existing and potential customers to generate leads and close sales
Follow up in a manner that results in the customer visiting the dealership
Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction