Experienced BDC Representative

Brattleboro Subaru•Brattleboro, VT

6h•Onsite

About The Position

Are you passionate about creating exceptional customer experiences and driving results? Join our unique and dynamic BDC team where you'll do more than just answer phones—you’ll play a key role in growing both our sales and our pre-owned inventory. This position requires being on site. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. We strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee is absolutely critical to its success.

Requirements

Excellent written and verbal communication a must
Excellent people skills
Computer literacy
General knowledge of the automotive industry preferred
Ability to multi-task in a fast paced environment
Valid driver’s license

Nice To Haves

Experience preferred but not required

Responsibilities

Answer customer calls and establish follow-ups with sales appointments.
Schedule sales appointments and acquisition appointments.
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Present initial financing options based on customer needs.
Follow up with leads that are not ready to make an appointment or no-show.
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
Utilize CRM tracking system daily
Must be on site to greet customers and be able to physically touch vehicles that customers are inquiring on.