BDC Representative

White Ford•Roanoke Rapids, NC

11d

About The Position

As a BDC Representative at White Ford, LLC in Roanoke Rapids, NC, you will play a crucial role in ensuring a positive and seamless experience for our customers. You will be the primary point of contact for inbound and outbound communications, assisting customers with appointment scheduling, service inquiries, and sales follow-ups. Your ability to effectively manage multiple communication channels and provide timely, professional responses will help drive customer satisfaction and dealership success.

Requirements

Proven experience in a BDC or similar customer service role, preferably in the automotive industry.
Proficiency with computers, CRM software, and Microsoft Office applications.
Exceptional phone etiquette and verbal communication skills.
Strong written communication skills for responding to emails and online inquiries.
Ability to multitask and manage time effectively in a fast-paced environment.
Strong planning and organization skills to manage appointments and follow-ups.
Customer-focused mindset with a commitment to delivering excellent service.

Nice To Haves

Experience with Ford vehicles, services, or dealership operations is highly desirable.

Responsibilities

Answer inbound calls and respond to online customer inquiries promptly and professionally.
Schedule and confirm service appointments and follow up with customers post-service.
Make outbound calls to potential and returning customers to generate service and sales opportunities.
Maintain accurate customer records and update CRM systems regularly.
Coordinate with sales and service departments to ensure smooth customer transactions.
Provide detailed information on Ford products, services, and promotions.
Manage daily administrative tasks such as email correspondence and database management.
Demonstrate strong organizational skills by prioritizing tasks and managing time efficiently.