BDC Representative

Smoky Mountain Harley - Davidson•Maryville, TN

1d•Onsite

About The Position

We’re looking for a motivated, organized, and customer-focused BDC Representative to support a centralized Business Development Center serving multiple Harley-Davidson dealerships and retail locations. This role is all about communication, follow-up, and keeping customers engaged from first inquiry to final purchase. If you thrive in a fast-paced environment, enjoy talking with people, and can stay organized while juggling multiple conversations, this could be a great fit. Supports multiple Harley-Davidson dealerships and merchandise locations. Works closely with several sales teams and managers. Helps ensure consistent communication and customer experience across all stores.

Requirements

Strong communication skills across phone, text, and email
Ability to multitask and prioritize in a high-volume environment
Organized, detail-oriented, and disciplined with follow-up
Comfortable using CRM systems and structured processes

Nice To Haves

Previous BDC, sales, call center, or customer service experience preferred
Harley-Davidson or motorcycle knowledge is a plus, but not required

Responsibilities

Respond to inbound leads via phone, text, email, chat, and website inquiries
Schedule appointments for showroom visits, demo rides, events, and Riding Academy classes
Follow up consistently with internet leads and unsold showroom traffic
Handle high-volume outbound calls, texts, and emails
Re-engage inactive and long-term prospects through structured follow-up campaigns
Maintain accurate customer records in the CRM
Work hand-in-hand with sales team members on co-assigned leads
Support dealership promotions, events, and marketing campaigns
Track appointment setting, show rates, and follow-up performance metrics