BDC Representative / Call Center Representative

Earl Stewart Toyota • Lake Park, FL

9d • Onsite

About The Position

Earl Stewart Toyota is hiring a BDC Representative / Call Center Representative for its North Palm Beach Customer Service Call Center. The position includes on-the-job training. Prior experience making outbound calls and handling inbound calls is preferred but not required. The role focuses on customer service, scheduling appointments, and communicating with customers by phone. The work week is five days, with rotating weekends. Employees are expected to maintain a business casual appearance.

Requirements

• Prior call center experience making outbound calls and handling inbound calls is preferred but not required.
• Work a five-day week with rotating weekends.
• Mathematical skills to calculate figures and amounts such as discounts and pricing.
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule formats.
• Clean driving record and valid driver’s license.
• Great customer service skills and motivation to be successful.
• Ability to multitask.
• Ability to communicate persuasively with customers to set appointments.
• Excellent computer skills.
• Excellent phone presence.
• Great communication skills.
• Must be 18 years of age or older.

Nice To Haves

• Automotive experience is helpful but not required.
• Prior call center experience making outbound calls and handling inbound calls.

Responsibilities

• Promote and seek opportunities to deliver a top-notch customer experience.
• Work closely with the BDC Manager to schedule appointments.
• Complete outbound phone calls as assigned by the BDC Manager.
• Answer inbound phone calls.
• Stay informed about product updates.
• Maintain a business casual appearance.

Benefits

• Hourly rate plus bonus.
• Medical, dental, and vision insurance.
• 401K and additional benefits.
• Accrued vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed