BDC Representative / Call Center Representative

Earl Stewart Toyota • Lake Park, FL

9d

About The Position

Earl Stewart Toyota is hiring a BDC Representative / Call Center Representative for its North Palm Beach Customer Service Call Center. The position includes on-the-job training. Prior experience making outbound calls and handling inbound calls is preferred but not required. The role focuses on delivering a top-notch customer experience, handling phone calls, and scheduling appointments in coordination with the BDC Manager. The work week is five days, with rotating weekends. The company describes a workplace culture centered on trust, transparency, mentorship, continuous improvement, and mutual respect.

Requirements

• Prior call center experience handling inbound and outbound calls is preferred but not required.
• Mathematical skills to calculate figures and amounts such as discounts and pricing.
• Ability to interpret and follow instructions shared in written, oral, diagram, or schedule formats.
• Clean driving record and valid driver’s license.
• Great customer service skills and motivation to be successful.
• Ability to multitask.
• Ability to communicate persuasively with customers to set appointments.
• Excellent computer skills.
• Excellent phone presence.
• Great communication skills.
• Must be 18 years of age or older.
• Automotive experience is helpful but not required.
• Five-day work week with rotating weekends.

Nice To Haves

• Prior call center experience handling inbound and outbound calls.
• Automotive experience.

Responsibilities

• Promote and seek opportunities to deliver a top-notch customer experience.
• Work closely with the BDC Manager to schedule appointments.
• Complete outbound phone calls as assigned by the BDC Manager.
• Answer inbound phone calls.
• Stay informed about product updates.
• Maintain a business casual appearance.

Benefits

• Hourly rate plus bonus.
• Medical, dental, and vision insurance.
• 401(k) and additional benefits.
• Accrued vacation and sick time.
• On-the-job training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed