BDC Phone Agent

Crowley Auto Group•Bristol, CT

1d•Onsite

About The Position

Crowley Auto Group is seeking a motivated and customer‑focused Business Development Center (BDC) Phone Agent to support our continued growth and deliver an exceptional experience to every caller. If you thrive in a fast‑paced, professional environment and enjoy helping customers, this is an excellent opportunity to build your career with a respected, multi‑franchise automotive group.

Requirements

Strong communication and customer service skills
Ability to multitask while maintaining accuracy
Professional phone presence and active listening skills
Strong organizational and follow‑up abilities
Comfort with CRM systems, scheduling tools, and basic computer applications
Problem‑solving mindset with a focus on quality and results

Nice To Haves

Prior BDC, call center, or automotive experience is a plus but not required

Responsibilities

Engage with customers by phone, text, and email to schedule service appointments and answer general inquiries.
Listen carefully to customer concerns and accurately document their needs to ensure proper appointment routing.
Review service history and maintenance schedules to assist customers in understanding recommended services.
Verify warranty or service contract details when applicable and communicate relevant information clearly.
Maintain accurate customer and vehicle records by updating CRM and scheduling systems.
Follow up with customers regarding upcoming appointments, declined services, and satisfaction checks.
Participate in ongoing training to stay current with manufacturer programs, service offerings, and dealership processes.
Support the Service Department by helping manage appointment flow and maximizing shop productivity.
Contribute to a positive team environment by taking ownership of tasks and seeking opportunities to add value.