Service BDC Agent

Lithia & Driveway • New Port Richey, FL

5d • Onsite

About The Position

Hyundai of New Port Richey is seeking a motivated and customer-focused Business Development Center (BDC) Agent to join their Service BDC team. This role is ideal for someone who enjoys helping people, solving problems, and building a career in a positive, team-oriented environment. The dealership has been the #1 Volume Hyundai Dealership in the United States for over 10 consecutive years and is committed to performance, growth, and customer satisfaction. This is an opportunity to grow with a leading dealership.

Requirements

• Customer-focused, energetic, self-motivated individuals
• Experience in customer service or call center environments
• Strong verbal and written communication
• Excellent computer skills
• Highly organized with strong attention to detail
• Ability to address customer concerns promptly and professionally
• High School graduate or equivalent, 18 years or older required.

Nice To Haves

• Bilingual (Spanish) is a plus
• Experience with Volie, CDK, or XTime is a plus

Responsibilities

• Outbound & inbound calls with service customers
• Responding to internet leads via phone and email
• Identifying customer needs through effective questioning
• Setting service appointments for the Service Department
• Ensuring a positive customer experience on every interaction
• Introducing customers to Service Advisors
• Entering customer information into the CRM accurately
• Scheduling appointments based on customer needs and technician availability
• Maintaining detailed customer records and service information

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED