BDC Agent

Tom Wood•Carmel, IN

2d•Onsite

About The Position

BDC Agent Join a Leading Automotive Group The Tom Wood Group, a recognized leader in the automotive industry, is seeking seasonal summer Business Development Center (BDC) Agents to deliver exceptional customer service and support across our multiple dealership locations, including both mainline and luxury brands. This temporary summer role is ideal for individuals looking for short-term opportunities in a fast-paced environment. It requires the ability to adapt to varying customer expectations and service standards. It is perfect for individuals who enjoy connecting with people and are motivated by performance-based rewards.

Requirements

Previous experience in customer service, hospitality, or call center roles preferred
Excellent verbal and written communication skills
Ability to connect with customers over the phone and through electronic communication
Comfortable using computer systems, including Microsoft Office applications
Calm under pressure with strong multitasking abilities
Goal-oriented and motivated by achieving performance targets
Professional demeanor and positive attitude
All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening.

Responsibilities

Handle 115+ inbound and outbound calls daily with professionalism and efficiency
Provide exceptional customer service to guests across multiple dealership locations
Schedule service appointments and confirm details accurately
Engage customers to promote dealership services and programs
Maintain detailed records and update customer information in CRM systems
Build product knowledge across the Tom Wood Automotive Group’s diverse lineup