BDC Agent

Executive Honda - Wallingford•Wallingford, CT

15h•Onsite

About The Position

Business Development Center Agent Executive Auto Group Are you ready to be part of one of Connecticut’s fastest growing and most respected automotive groups? At Executive Auto Group, we’re not just expanding, we’re setting the standard for excellence in the industry. As one of the state’s largest and most successful dealership networks, we are committed to delivering exceptional service to our customers—and that starts with investing in our most valuable asset: our people. We offer a dynamic work environment, outstanding benefits, and a culture built on respect, growth, and opportunity. If you’re inspired by innovation, driven by success, and eager to work alongside talented, forward-thinking professionals, your future starts here.

Requirements

Previous customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
Valid driver’s license

Responsibilities

Answer customer calls and establish follow-ups with sales appointments
Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
Provide customers with initial product information and direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads that are not ready to make an appointment or no-show
Utilize CRM tracking system daily
Participate in team and process development sessions—maintaining positive relationships with teammates, sales teams, and dealership management
Qualify service customers for upgrades
Review upgrade benefits
Offer trade appraisals and buy offers for dealership to purchase their vehicle
Qualify lease-end customers over mileage and present better options vs. over-mileage fees
Offer upgrade options to customers facing hefty repairs on their current vehicle
Manage contacts for lease ends and offer upgrade options
Manage contacts for retail ends and present benefits
Maintain long-term internet/phone retention
Take inbound sales calls
Assist customers when the sales floor has reached capacity