BDC Manager

JLR Volvo Shreveport•Shreveport, LA

3d•Onsite

About The Position

Looking for a BDC Manager to join our growing sales department. You’ll work closely with upper management as well as the sales associate to ensure the business needs are met.

Requirements

Digital marketing experience is required
Previous dealership experience is a huge plus
Superior communication skills, both oral and written
Strong email and phone presence is necessary
Exceptional leadership skills
Enthusiastic with high energy throughout the sales workday
Outstanding organizational skills
Ability to stay strong and calm in a stressful environment; must thrive under pressure
Must be willing to submit to a background check to employment.

Responsibilities

Create, maintain and measure the internet and business development processes (for both sales and service)
Manage a group of customer service representatives in a call center environment
Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
Cultivate engaged, intelligent and consistent staff
Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
Strive for continual improvement in the BDC and the company as a whole.
Give recognition when it is earned
Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity