BDC Manager

Gillman Automotive Group • Rosenberg, TX

4d • Onsite

About The Position

The Gillman Companies, a family-owned and operated group of automobile dealerships since 1938, is seeking an experienced BDC Manager. This role requires a natural communicator and born leader to manage, supervise, and execute BDC customer communications (email and telephone) in a manner that aligns with the dealership’s highest standards. The BDC Manager will also oversee and train a team of dedicated BDC coordinators in customer communication. The company, with over 70 years of success and 10 dealerships across Texas, emphasizes customer satisfaction and has grown to become one of the largest retail automotive groups in America.

Requirements

• Successful track record in Internet sales, auto dealership business development centers or Internet sales department management
• The ability to manage high call volumes, internet leads and call lists simultaneously
• Overall knowledge of automotive sales and service department operations
• Strong organizational skills and leadership abilities
• Familiarity with dealership CRM and DMS systems
• High school diploma/GED
• Basic computer skills
• Dealership BDC experience
• Must have valid driver license
• Must be eligible to work in the US
• Must pass pre-employment screening to include MVR, drug test, and criminal background check

Nice To Haves

• Experience in training teams and individuals preferred

Responsibilities

• Oversee daily BDC department operations
• Recruit and train BDC staff
• Understand buying profiles and patterns of typical telephone prospects
• Run daily/weekly/monthly reports and track results
• Prepare individual “call results reports” for BDC staff
• Record and listen to customer calls
• Train BDC staff by reviewing recorded/live calls and outcomes
• Determine which customers to contact based on current marketing initiatives
• Review performance and develop staff
• Interface with other department heads
• Participate in dealership management meetings

Benefits

• Medical/Dental/Vision/Life
• 401(k) with company match
• Paid vacation
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 101-250 employees