BDC Manager
Crossroads Chevrolet•Beckley, WV
•Onsite
About The Position
Beckley Chevrolet is looking for an experienced, high-energy BDC Manager to lead our Business Development Center. This is not an entry-level position—we're looking for someone who understands how to maximize internet and phone opportunities, coach a team, and consistently deliver qualified appointments to our sales department. If you're a master communicator who thrives in a fast-paced, performance-driven environment, we want to talk to you.
Requirements
- Proven success managing internet and phone lead performance.
- Exceptional communication and phone skills.
- Strong leadership and coaching ability.
- Organized, accountable, and results-driven.
- Comfortable working with CRM systems and performance metrics.
- Positive attitude with a commitment to delivering outstanding customer service.
Nice To Haves
- Previous automotive BDC experience preferred.
Responsibilities
- Manage all incoming internet and phone leads.
- Ensure every customer receives a prompt, professional, and engaging response.
- Set and confirm high-quality sales appointments.
- Lead, coach, and develop the BDC team to achieve performance goals.
- Monitor key performance indicators including response times, appointment rates, show rates, and sold percentages.
- Work closely with the sales management team to maximize appointment success.
- Maintain CRM accuracy and ensure proper follow-up on every opportunity.
- Develop processes that improve customer experience and increase showroom traffic.
Benefits
- Competitive salary plus performance-based bonuses.
- Health, dental, and vision insurance.
- 401(k).
- Paid time off.
- Employee discounts.
- Opportunities for advancement within a growing dealership.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
