Experienced BDC / Internet Sales Manager

Greenville Automotive Group•Greenville, AL

4d•Onsite

About The Position

Greenville Automotive Group is seeking an experienced, hands-on BDC / Internet Sales Manager to oversee the digital sales process for both Greenville Chevrolet and Greenville Chrysler Dodge Jeep Ram. This leadership position involves taking ownership of internet leads, CRM processes, appointment performance, online inventory presentation, and the overall digital customer experience. The ideal candidate understands the importance of quick, professional communication and effective online inventory presentation in converting online inquiries into showroom appointments and sales. This role requires a proactive problem-solver who ensures no opportunity is missed and actively contributes to improving digital sales performance.

Requirements

Previous Automotive BDC, Internet Sales, CRM, dealership sales, or similar experience.
Understands how to convert internet inquiries into showroom appointments.
Comfortable communicating with customers by phone, text, and email.
Understands BDC performance metrics and knows how to use them to improve results.
Strong CRM and computer skills.
Highly organized and detail-oriented.
Works well independently and doesn't need constant supervision.
Notices problems and takes action instead of waiting to be told.
Can manage multiple priorities in a fast-paced dealership environment.
Communicates well with employees, managers, customers, and vendors.
Professional attitude and appearance.
Valid driver's license with an acceptable driving record.

Nice To Haves

Previous automotive BDC / Internet Sales experience is strongly preferred.
Experience with Tekion or another automotive CRM/DMS.
Experience with inventory photography.
Experience with dealership websites.
Experience with digital marketing.
Experience with online vehicle merchandising.

Responsibilities

Manage incoming internet leads for both dealerships.
Ensure leads are contacted quickly and professionally by phone, text, and email.
Personally work leads and assist with customer communication when needed.
Schedule, confirm, and follow up on appointments.
Re-engage missed appointments, unsold customers, and older opportunities.
Monitor CRM activity and ensure proper follow-up is being completed.
Maintain accurate lead statuses, customer notes, tasks, and appointment information.
Monitor lead response time, appointment set rate, show rate, and sales conversion.
Identify leads or opportunities that are not being handled properly and take corrective action.
Work closely with Sales Managers and sales staff to improve internet performance.
Help develop and improve phone scripts, text messages, email templates, and follow-up processes.
Monitor automated and AI-assisted customer communication for accuracy and professionalism.
Identify CRM, lead-routing, or process problems and work with management to correct them.
Photograph new and pre-owned inventory.
Ensure newly arrived vehicles are photographed and online quickly.
Maintain consistent, professional photo standards.
Apply dealership marketing banners and photo overlays.
Monitor inventory listings for missing photos or inaccurate information.
Help ensure vehicles are properly merchandised on dealership websites.
Review online inventory for pricing, mileage, equipment, description, or presentation concerns.
Help identify vehicles that need additional online exposure or updated merchandising.
Routinely monitor inventory and identify vehicles that need attention.
Work with Sales, Service, Detail, and Management to ensure inventory is presented at the highest possible standard.

Benefits

Competitive Compensation
Performance-Based Bonus Opportunities
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Accident Insurance
Cancer Insurance
Short-Term Disability Coverage
Long-Term Disability Coverage
Additional Voluntary Insurance Options
Paid Vacation and Holidays
Career Advancement Opportunities
Professional Development and Training
Degrees@Work Program with Strayer University (eligible employees can earn an Associate's Degree, Bachelor's Degree, or Master's Degree with little to no out-of-pocket tuition expense).