Internet BDC Sales Asssociate

Norfolk Motor Company•Norfolk, NE

3d•Onsite

About The Position

We are looking for an enthusiastic and energetic person to help with internet customers. No Automotive Experience? No problem! We will train you! We're looking for hardworking individuals with experience in Call Centers, Customer Service, Hospitality, Restaurants! Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Internet Sales team. In this role, you will be the link between the buyer and their future vehicle. You will communicate effectively with customers through phone text, email, and social media channels, along with establishing rapport and managing customer profiles. You will be provided a guided sales processes and written scripts; in addition communicate with team members through verbal and written communications. We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers. Guaranteed pay for the first 90 days then will be paid commissions based on performance. Top Sales Associates earnings over $100K Full Time Flexible Schedule with Rotating Weekend! Monday-Friday 8am - 5pm and the rotating week will be Monday, Tuesday, Wednesday, Friday 10am - 7pm, and Saturday 8-5.

Requirements

Team player attitude
Prompt and courteous
Enthusiastic personality
Must be 18 or over in order to be covered by NMC’s Automobile Insurance.
Ability to read and comprehend instructions and information.
Valid in-state driver's license.
Professional personal appearance.
Communication skills: Ability to collaborate, cooperate, interpret, communicate information that is not always straightforward.
Computer: Ability to efficiently use Microsoft Office Suite (Word, Power Point, and Intermediate Excel), manage files, navigate network, web and windows.
Software: Ability to efficiently use in house software such as CRM.
Applicants must be willing to submit to a background check.
Interested candidates must possess a valid driver's license and have a satisfactory driving record.

Nice To Haves

1-2 years of previous call center or customer service experience preferred, but not required
High School Diploma of GED preferred but not required

Responsibilities

Answer customer calls and schedule sales appointments
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
Provide customers with initial product information & direct them to the appropriate dealership resources
Follow up with leads that are not ready to make an appointment or no-show
Verify customer and vehicle information and sales needs.
Conduct 24-hour reminder call for all sales appointments.
Display thorough knowledge of all dealership products and services.
All other duties as assigned.