BDC (Business Development Center) Manager

Scott Cars, Inc.•Allentown, PA

1d•Onsite

About The Position

We are seeking a motivated and results-driven BDC Manager to lead our Business Development Center team. This role is responsible for managing all inbound and outbound customer communications, driving appointment setting, and increasing showroom traffic and sales conversions. The ideal candidate is a strong leader with a passion for customer service, team development, and performance accountability.

Requirements

2–3+ years of automotive BDC, internet sales, or related experience
Prior leadership or management experience preferred
Strong communication and customer service skills
Experience with CRM systems and lead management tools
Proven ability to coach, motivate, and develop a team
Strong organizational and multitasking abilities
Results-driven with a focus on performance metrics

Responsibilities

Oversee daily operations of the BDC team, including internet leads and inbound/outbound calls
Ensure all leads are responded to promptly and professionally
Monitor and track key performance indicators (KPIs) such as response time, appointment set rate, show rate, and sales conversion
Train, coach, and develop BDC staff to improve performance and customer experience
Ensure adherence to company processes, scripts, and CRM usage
Handle escalated customer concerns and provide effective resolutions
Work closely with Sales Management to ensure a smooth transition from BDC to showroom
Implement strategies to increase lead conversion and appointment show rates
Conduct regular performance reviews and team meetings
Assist in hiring and onboarding new team members