Automotive Business Development Center (BDC) Agent

Granger Chevrolet•Orange, TX

2d•$30,000 - $50,000

About The Position

Join Team Granger as an Automotive Business Development Center (BDC) Agent Are you an effective communicator who enjoys helping customers find the perfect vehicle? Do you excel in a fast-paced environment and take pride in delivering excellent service? Team Granger is looking for a motivated BDC Agent to be the initial touchpoint for potential customers, connecting marketing efforts to sales appointments and enhancing the customer experience. About Team Granger Team Granger is dedicated to providing exceptional service while fostering career growth and a positive, energetic workplace.

Requirements

At least one year of experience in sales, customer service, or related fields, or equivalent skills
Strong verbal and written communication abilities
Proven skill in building rapport and understanding customer needs
Proactive and results-driven approach with focus on customer satisfaction
Excellent telephone etiquette with capability to manage multiple calls simultaneously
Proficient computer skills, including familiarity with CRM software and data entry
Ability to work independently and meet deadlines in a dynamic environment
Positive attitude, self-motivated, and eager to learn

Responsibilities

Respond promptly to inbound phone calls and online inquiries regarding new and pre-owned vehicles
Identify customer needs and budget to properly qualify leads
Schedule sales appointments for qualified leads with the dealership’s sales team
Follow up with potential customers to ensure a positive experience and nurture interest
Maintain comprehensive knowledge of vehicle inventory, features, and pricing
Assist with outbound communication to existing customers and service inquiries as needed
Accurately enter and track customer information in the CRM system
Maintain a professional and positive demeanor in all customer interactions