Business Development Center (BDC) Representative

Victory Honda of Morgan Hill•Morgan Hill, CA

2d•$19 - $20•Onsite

About The Position

Victory Honda of Morgan Hill is part of the Victory Automotive Group, a family-owned and operated company since 1997 with over 50 locations nationwide. We are recognized as one of the Top 25 Privately Held Companies in 2023. Our commitment is to provide excellent opportunities for employees and customers, always delivering a professional and satisfying experience. We are currently seeking a motivated and customer-focused Business Development Center (BDC) Representative to join our team in Morgan Hill, CA. The BDC Representative plays a vital role in supporting our sales and service departments by managing incoming customer inquiries. This position requires strong communication, organizational skills, and the ability to provide excellent service over the phone and in person.

Requirements

High school diploma or GED required
Dependable and highly professional work ethic
Strong organizational and time management skills
Excellent communication and interpersonal skills
Proficient computer skills, including Microsoft Office
Professional appearance and positive attitude

Nice To Haves

Experience in administrative, clerical, call center, or customer service roles preferred
Working knowledge of the automotive industry is a plus
Experience with dealership software such as Reynolds and Reynolds is beneficial

Responsibilities

Answer incoming sales and service calls promptly and professionally
Greet visitors in a friendly and helpful manner
Schedule, confirm, and follow up on sales and service appointments through phone and internet leads
Track sold vehicles and maintain hot sheets
Confirm special order parts with appropriate departments
Coordinate inquiries and issues with sales and service personnel
Manage required paperwork, documentation, and reporting
Provide clerical and administrative support as needed
Perform additional duties as assigned to support dealership operations