BDC Appointment Coordinator - Crown Auto Group

Crown Auto Group • Winnipeg, MB

10d • Onsite

About The Position

Crown Auto Group is a Winnipeg-based, family-owned organization built on integrity, teamwork, and strong relationships. We are proud to be recognized as one of Canada’s Best Managed Companies and an Aon Hewitt Best Employer – Platinum Level. As one of Manitoba’s fastest-growing dealership groups, we offer exceptional service and rewarding career opportunities in a dynamic industry. We have a great opportunity for a BDC Service Appointment Coordinator to join our team in a company and industry with great growth opportunities in our Business Development Center located in the Waverley Auto Mall. This is an entry level position that provides you with a launch into the exciting automotive industry. We offer a competitive performance-based salary and encouraging team environment, as well as a competitive benefits package. We offer graduated training, mentorship, and online brand training to assist our employees in achieving their career goals.

Requirements

• Customer service, call centre or switchboard experience preferred
• Strong written and verbal communication skills
• Highly organized with an ability to learn new skills quickly
• Attention to detail and highly driven to succeed
• Proficient in computer skills
• Adhering to all company policies and procedures
• Flexibility with work hours and ability to work the occasional Saturday and/or Holidays
• Demonstrates CROWN Auto Group’s CARMA Values: Collaborate, Accountable, Relationship-focused, Motivated, Attitude

Responsibilities

• Responsible for booking service appointments, prospecting and follow-up
• Book appointments for customers who contact The CROWN Auto Group
• Answering online inquires and answering incoming calls
• Maintain accurate information and up-to-date data about manufacturers recommended maintenance services
• Keeping accurate and relevant customer information in our system
• Making appointment reminder phone calls, and making any necessary changes to the appointments if needed
• Ensuring that customers are satisfied with our service
• Other duties as required by the management team

Benefits

• Comprehensive Benefits Package including extended health, dental, vision and massage therapy reimbursement
• Discounted fitness membership
• Associate Referral Bonus Program
• Career advancement- most of promotions are from within the company
• Access to Perkopolis. (Canadas leading corporate concierge discount service)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed